Debit card fraud

Discus and support Debit card fraud in XBoX Sales and Promo to solve the problem; I keep removing my payment details from my xbox account, and then the next time I check, the card has been reinstated. I have deleted the card details... Discussion in 'XBoX Sales and Promo' started by RobinWW, Jun 10, 2019.

  1. RobinWW
    RobinWW Guest

    Debit card fraud


    I keep removing my payment details from my xbox account, and then the next time I check, the card has been reinstated. I have deleted the card details four or five times as my son uses the xbox, but I have just found two unauthorised purchases.

    I'm furious, because this is fraud. I DO NOT want my card details stored. I do not have a recurring subscription that needs payment details saving, and every time I remove them, it reappears a few days later. Or I check my bank statement and find another
    £20-30 gone on a game or in-game purchase.

    Has anyone else had this problem? I'm currently £60 out of pocket because Microsoft has refused the refund request, in spite of me taking extra care to protect my account.

    :)
     
    RobinWW, Jun 10, 2019
    #1
  2. Christyna64 Win User

    Debit card fraud

    You might want to contact Microsoft at the link below. Also talk to your bank about your card being used in unathorized transactions so they can issue you a new card maybe.

    https://support.xbox.com/en-US/contact-us
  3. FreakRoach Win User

    Debit card fraud

    Does any one else know your account's password? It's better to reset your password and see if issue still exists.
  4. Khaenin Win User

    Debit card fraud

    I have a similar issue, I have removed an old card 5-6 times and it always appears back. Very annoying. For your situation I'd recommend contacting Microsoft again, as irritating as that may be.
  5. ScheduledAbyss8 Win User

    Debit card fraud

    I advise you to activate the web security of your debit card, so on every purchase you make a text message will arrive with a code and you can decide whether to make the purchase or cancel it and report
    the fact. This and my advice I hope I was clear
  6. Paul1708 Win User

    Debit card fraud

    Hey there

    If the bank details are reapearing on your account and purachses are been made then someone is reentering them. Microsoft cant stop other people knowing your details. You should report this too your bank and cancel the card right away.

    With regards too the charges you didnt make you can request a refund but this needs too be done with in 14 days of the purachse and you need too of played less then 2 hours of the game. It also cant be dlc or VC (in game money) like v bucks.

    If they wont give you a refund then it doesnt meet those. You can talk too the bank and report it has fraud. Depending on the banks policy and the laws in your country they may refund you.
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Debit card fraud

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