Definitive Edition Problem - HELP!

Discus and support Definitive Edition Problem - HELP! in XBoX Games and Apps to solve the problem; I am stuck at the cliffside bunker, but every time I try to log back in, the screen is black and none of the buttons or triggers will do anything! I've... Discussion in 'XBoX Games and Apps' started by EddieB, Feb 28, 2021.

  1. EddieB
    EddieB New Member

    Definitive Edition Problem - HELP!


    I am stuck at the cliffside bunker, but every time I try to log back in, the screen is black and none of the buttons or triggers will do anything! I've turned the console off many times, even let it sit for a couple days, and cannot get back into the game. Anyone ever experience this or have any idea on how to get back in??? Thanks in advance for any help!
     
    EddieB, Feb 28, 2021
    #1
  2. J E R R E L Win User

    Problem with Killer Instinct : Definitive Edition

    Dear ValuableNomad,

    Nothing changed after doing the troubleshooter and updating the apps I have in the windows store. =\ Is there anything else I can try?

    Kind Regards,

    Jerrel Francis
  3. xxHeavyonexx Win User

    Problem with Killer Instinct : Definitive Edition

    I also have the same problem purchased game last saturday didnt recieve my content afterward tried to uninstall and reinstall game twice had someone even sync my account on an xboxone and nothing works called microsoft with problem and they told me to post
    my issue on the forums. If you find anything out let me know.
  4. Aspateer2 Win User

    Problem with Killer Instinct : Definitive Edition

    MS pretty much robbed us all. The store says I own this, but for whatever reason it doesnt work on windows 10. It is very clearly advertised as a windows 10 game..... FIX IT!
  5. Paul Bab Win User

    Problem with Killer Instinct : Definitive Edition

    Thanks for the quick response. We recommend running the troubleshooter for Windows apps that can help resolve problems with an app from the Windows Store. To proceed, click this

    link
    and follow the on-screen prompts.

    Make sure to also check for updates for apps and games from Windows Store. Check out this

    link
    and perform the steps provided.

    Let us know the outcome after performing the solutions provided.
  6. Paul Bab Win User

    Problem with Killer Instinct : Definitive Edition

    Hi Jerrel,

    Let's answer the following questions so we can properly isolate your case:

    • Are you getting any error messages?
    • Are you accessing Killer Instinct: Definitive Edition on a Windows 10 computer or an Xbox One console?
    • Do you have the physical copy or the digital version of the game?
    • Are you signed in using the Microsoft account that is associated with the game's license?
    • Are you encountering issues with accessing other games as well?

    Looking forward to your response.
Thema:

Definitive Edition Problem - HELP!

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