Design Lab Controller Return/Exchange

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

You can see this link on returning items you bought from the Microsoft store for replacement or refund https://support.microsoft.com/en-us/account-bil...

You can also reach out to the Microsoft Store sales support for further assistance here https://support.microsoft.com/en-us/account-bil...

Hope this helps

This controller was delivered 2 days ago from the microsoft design lab. How do i do a return?

I take it you are trying to use the Xbox Design Lab? Try to contact support and say you're having trouble with the controller design lab. Or see if there is a support page/email/number on the controller design lab website.

Are you referring to Design Labs controllers or the standard controller?

Design Labs controllers are only shipped to certain regions.

Standard controller will be available in any region that the console is sold in.

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.