Design lab engraving glitch

Discus and support Design lab engraving glitch in XBoX Sales and Promo to solve the problem; Hi, im trying to engrave my sons name to a controller and i get the message ‘unexpected error has happened’ , ive tried this on safari and explorer. I... Discussion in 'XBoX Sales and Promo' started by GUNNDOG22, Jul 15, 2019.

  1. GUNNDOG22
    GUNNDOG22 Guest

    Design lab engraving glitch


    Hi, im trying to engrave my sons name to a controller and i get the message ‘unexpected error has happened’ , ive tried this on safari and explorer. I can add my own gamertag no problem but soon as i add the letter ‘H’ i get the error message and cant add
    to the shopping basket. Can you please advise?

    thanks

    lee

    :)
     
    GUNNDOG22, Jul 15, 2019
    #1
  2. XBF Amber M Win User

    Design lab engraving glitch

    Hi GUNNDOG22,

    Thanks for reaching out to us in the forums for this issue. If you're having difficulty in getting the engraving put onto your

    Design Lab controller
    set up, then I'd recommend
    calling in to Microsoft Store support
    , rather than a 3rd party controller seller that was referenced by

    Allebas
    .

    You may be having some sort of issue in getting the name you want on there if you're using an iOS type product as indicated by you stating you've tried on Safari. I recommend trying to order it via a PC rather than an Apple device to see if you get a different
    result.

    Give a different device a try and let us know if you're then able to get the name added.

    I hope that this helps a bit more.
  3. Allebas Win User

    Design lab engraving glitch

    Thats Design Lab customer support and they would be better equip in helping you with the engraving issue.
  4. GUNNDOG22 Win User

    Design lab engraving glitch

    Thank you. Do you think i can add the engraving this way?
  5. Allebas Win User

    Design lab engraving glitch

    You must want to contact them at 1800-790-7592.

    Edited: i posted the wrong number by mistake this is the correct number -877-696-7786
  6. Allebas Win User

    Design lab engraving glitch

    Your welcome and can help get this problem sorted.
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Design lab engraving glitch

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