Design Lab Order Pending

Discus and support Design Lab Order Pending in XBoX Sales and Promo to solve the problem; So my Design Lab controller order has been pending since January 26th. I've contacted Microsoft Store support and have been told the delay is due to... Discussion in 'XBoX Sales and Promo' started by its a cuppycake, Feb 14, 2020.

  1. Design Lab Order Pending


    So my Design Lab controller order has been pending since January 26th. I've contacted Microsoft Store support and have been told
    the delay is due to the coronavirus in China (where the contollers are made). They then transferred me to Xbox support who then transferred me to Xbox Hardware department where I was told that there was an issue with my order but they said
    it wasn't specifying what that issue was other than something about "delivery". She the attempted to transfer me to another department who were apparently the only ones that could help with that issue and the line went directly to a voicemail
    stating they're apparently not open Fridays and the line disconnected with no other info...
    I was wondering if anyone knew what that department might be so I won't have to deal with all the transfers and waiting when I call back on Monday? Thanks!

    :)
     
    its a cuppycake, Feb 14, 2020
    #1
  2. Christyna64 Win User

    Design Lab Order Pending

    I was tracking a package on USPS mail website, and there was a big red banner with a disclaimer. It had to do with China and the coronavirus as well, and that shipping times couldn't be guaranteed.
  3. its a cuppycake Win User

    Design Lab Order Pending

    She claimed they were sent out a notice about the coronavirus, she was a representative of the Microsoft Store support team. Whether what she said was true or made up, I dunno lol. But yeah according to them, they can't help me in their Store support and
    I ended being transferred multiple times. Only thing i can think to do is try again on Monday although it does seem pretty ridiculous i have to go through so much to find out what's going on with an order i paid for 3 weeks ago. :/ Microsoft really should
    have warned us customers about this before we purchased something that they were claiming would arrive in 2-3 weeks at most. Especially considering the no refund policy on Design Lab controllers.
  4. its a cuppycake Win User

    Design Lab Order Pending

    Hi i did get it! I got a shipping notification a couple days after i posted on here and it told me the date it would arrive. I called the store support so idk if that helped the process at all. I think it took a total of 3 1/2 weeks to arrive.
  5. XBF Eladio M Win User

    Design Lab Order Pending

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are seeking some additional assistance with a Design Lab Controller order you placed.

    Not entirely sure where the agent you spoke to got their info about this, cuppycake, but currently, there is indeed a backlog due to the "extended" Chinese New Year festivities occurring in China right now.

    You can certainly take a look at the
    Design Lab Controller FAQ
    for info on what to do in similar scenarios, however, since this is a physical item, we recommend that you

    Contact Microsoft Store Support
    to received further, more catered assistance on this matter.

    I hope this is of some use to you.
  6. DemonicVaengel Win User

    Design Lab Order Pending

    Did you ever receive the product or are you still waiting/did you get a refund?

    Just ordered my own and the concern only dawned on me after the order was made.
Thema:

Design Lab Order Pending

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