Designlabs warranty less than normal controller warranty - why?

Discus and support Designlabs warranty less than normal controller warranty - why? in XBoX on Consoles to solve the problem; I brought my son a custom designlabs controller 10 months ago. Last night he said it was broken so I said no problem, it's a premium product and will... Discussion in 'XBoX on Consoles' started by G4rthy, Sep 16, 2019.

  1. G4rthy
    G4rthy Guest

    Designlabs warranty less than normal controller warranty - why?


    I brought my son a custom designlabs controller 10 months ago. Last night he said it was broken so I said no problem, it's a premium product and will be covered by warranty. I go online to find out that the warranty is only 6 months, half that of normal
    controllers and accessories. Why is that?

    :)
     
    G4rthy, Sep 16, 2019
    #1
  2. AirNebula732 Win User

    Designlabs warranty less than normal controller warranty - why?

    Hey there

    Thanks for reaching out to us with this question. The warranty for Design Lab controllers is 120 days (6 months).
    for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up here

    https://support.xbox.com/en-US/xbox-one/accessories/xbox-design-lab-and-controller-help

    If you want to know why the warranty is shorter I'm sure you can find that information there

    Thanks for coming to the xbox forums
  3. XBF Amber M Win User

    Designlabs warranty less than normal controller warranty - why?

    Hi G4rthy,

    Thanks for reaching out to us in the forums for this question. Regard the warranty period for our standard accessories (controllers, headsets, etc.), they are covered with a 90 day manufacturers warranty. As you know, the Design Lab controller is 120
    days (6 months) and for our consoles and Elite controllers the time frame would be one year from the date of purchase of the item.

    Microsoft Services Agreement

    Microsoft Device Service Terms and Conditions

    Xbox Warranty and Service


    I hope that this information helps out.
  4. brandiesel1 Win User

    Designlabs warranty less than normal controller warranty - why?

    Standard controllers only have 90 days warranty.
  5. Jowster12 Win User

    Designlabs warranty less than normal controller warranty - why?

    Hello,

    You should go to https://support.xbox.com to get help with it
  6. Phoenix_Reins Win User

    Designlabs warranty less than normal controller warranty - why?

    Hi G4rthy,

    Actually the Designlab controller has a longer warranty period 120 days, which has already been stated, all standard controllers which only have a 90 day warranty from purchase date.
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Designlabs warranty less than normal controller warranty - why?

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