Designlabs warranty less than normal controller warranty - why?

Discus and support Designlabs warranty less than normal controller warranty - why? in XBoX on Consoles to solve the problem; I brought my son a custom designlabs controller 10 months ago. Last night he said it was broken so I said no problem, it's a premium product and will... Discussion in 'XBoX on Consoles' started by G4rthy, Sep 16, 2019.

  1. G4rthy
    G4rthy Guest

    Designlabs warranty less than normal controller warranty - why?


    I brought my son a custom designlabs controller 10 months ago. Last night he said it was broken so I said no problem, it's a premium product and will be covered by warranty. I go online to find out that the warranty is only 6 months, half that of normal
    controllers and accessories. Why is that?

    :)
     
    G4rthy, Sep 16, 2019
    #1
  2. AirNebula732 Win User

    Designlabs warranty less than normal controller warranty - why?

    Hey there

    Thanks for reaching out to us with this question. The warranty for Design Lab controllers is 120 days (6 months).
    for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up here

    https://support.xbox.com/en-US/xbox-one/accessories/xbox-design-lab-and-controller-help

    If you want to know why the warranty is shorter I'm sure you can find that information there

    Thanks for coming to the xbox forums
  3. XBF Amber M Win User

    Designlabs warranty less than normal controller warranty - why?

    Hi G4rthy,

    Thanks for reaching out to us in the forums for this question. Regard the warranty period for our standard accessories (controllers, headsets, etc.), they are covered with a 90 day manufacturers warranty. As you know, the Design Lab controller is 120
    days (6 months) and for our consoles and Elite controllers the time frame would be one year from the date of purchase of the item.

    Microsoft Services Agreement

    Microsoft Device Service Terms and Conditions

    Xbox Warranty and Service


    I hope that this information helps out.
  4. brandiesel1 Win User

    Designlabs warranty less than normal controller warranty - why?

    Standard controllers only have 90 days warranty.
  5. Jowster12 Win User

    Designlabs warranty less than normal controller warranty - why?

    Hello,

    You should go to https://support.xbox.com to get help with it
  6. Phoenix_Reins Win User

    Designlabs warranty less than normal controller warranty - why?

    Hi G4rthy,

    Actually the Designlab controller has a longer warranty period 120 days, which has already been stated, all standard controllers which only have a 90 day warranty from purchase date.
Thema:

Designlabs warranty less than normal controller warranty - why?

Loading...
  1. Designlabs warranty less than normal controller warranty - why? - Similar Threads - Designlabs warranty less

  2. Problems with support and request a refund/replacement on out of warranty products

    in XBoX on Consoles
    Problems with support and request a refund/replacement on out of warranty products: Hi. I need to get a refund for my 3 xbox remotes that came broken, 2 design labs the exact same and 1 red special edition one. i just opened them but the 2 design labs are from december of 2018...
  3. xbox elite controller 2 warranty

    in XBoX on Consoles
    xbox elite controller 2 warranty: Can someone please tell me where I go to register this device so I can check on the warranty. I was told 1 year but dont know where to go to get support for it. I spent a lot of money on this...
  4. Can I get extended warranty for recently purchased Elite Controller Series 2 from Microsoft?

    in XBoX on Consoles
    Can I get extended warranty for recently purchased Elite Controller Series 2 from Microsoft?: Hi, I recently purchased Xbox Elite Controller Series 2. I have purchased it from Amazon last week. I just registered it on the xbox.com and it shows I've got a 1 year warranty. I was wondering...
  5. Can I request a repair service with a discontinued Creeper Controller out of warranty?

    in XBoX Accessibility
    Can I request a repair service with a discontinued Creeper Controller out of warranty?: Hi, I have a damaged limited time creeper minecraft controller. The two main problems are the following: - The USB port does not function properly, making it unusable on a desktop without...
  6. Xbox Elite controller replacement due to drift - MS not honoring warranty

    in XBoX on Consoles
    Xbox Elite controller replacement due to drift - MS not honoring warranty: I purchased an Elite 2 controller on April 7. The left thumbstick has been drifting pretty badly for the past week so I put in a repair request. MS denied it since it was just out of the 90 day...
  7. Problema com a garantia[Warranty issue]

    in XBoX on Consoles
    Problema com a garantia[Warranty issue]: Boa noite. Eu havia comprado um controle de Xbox One e notei alguns problemas nele. Entrei em contato com a Microsoft via e-mail e no final das contas me falaram pra enviar ele para um centro de...
  8. Reward points not credited for designlab purchase

    in XBoX Rewards
    Reward points not credited for designlab purchase: Hey, I made two purchases from Designlabs for custom controllers. I should have recieved 10,000 reward points but they are not accredited to my account. Microsoft support directed me here. How...
  9. XboxOne Designlab Gamepad Issues with Vibration Sound and Plastic

    in XBoX on Consoles
    XboxOne Designlab Gamepad Issues with Vibration Sound and Plastic: Hey Guys. Im from Germany. (so, sorry for some bad spelling). I bought an Xbox One Controller from Designlab. The vibration enginge has a unnormal "ringing", that other Xbox pads dont have. And...
  10. Designlabs

    in XBoX Sales and Promo
    Designlabs: Hey guys im living in the UK and want to make a custom controller but will not let me ship to the UK. How to i get one? 6be10499-74e5-4765-9ea9-c819898a7473