Despite having reached GDPR minimum age I'm still denied to access my Xbox Live account...

Discus and support Despite having reached GDPR minimum age I'm still denied to access my Xbox Live account... in XBoX on Mobile to solve the problem; Hello, I've recently reached the minimum age of consent for the treatment of personal data for my country (included in the GDPR). For that reason, I... Discussion in 'XBoX on Mobile' started by FrancescoIera, Oct 13, 2019.

  1. Despite having reached GDPR minimum age I'm still denied to access my Xbox Live account...


    Hello,

    I've recently reached the minimum age of consent for the treatment of personal data for my country (included in the GDPR). For that reason, I asked to be removed from the Microsoft family i was part of as I thought my account would be considered as an Adult
    account from that point on. After that I tried accessing my Xbox Live settings to enable all sorts of multiplayer functionality which had been bugging me for quite a while (and that was for some reason still considered to be disabled despite having enabled
    it from an adult account of the family, but I digress), but I was redirected to
    this page
    which is a clear sign that my account is still being considered as not adult. On top of that, the xbox live website has become bugged. Whenever I log in I don't see my profile picture and there's still a Login button that however does not seem
    to work at all. Does someone have any idea on what's going on I'm totally clueless. Is there any action I have to take for my account to be updated?

    (There seems to be no category that fits my issue at the moment so i marked it as Xbox on mobile devices because I'm mainly interested in getting this sorted out for a mobile xbox live enabled game)

    :)
     
    FrancescoIera, Oct 13, 2019
    #1
  2. XS1CkSk1LLZX94 Win User

    Despite having reached GDPR minimum age I'm still denied to access my Xbox Live account settings.

  3. SA1NT 0F LI3S Win User

    Despite having reached GDPR minimum age I'm still denied to access my Xbox Live account settings.

    You must promote a child account to an adult account once the account reaches the required age.
  4. XBF Amber M Win User

    Despite having reached GDPR minimum age I'm still denied to access my Xbox Live account settings.

    Hi FrancescoIera,

    Thanks for posting in the forums about this situation with your account. Something that is also available to try is to fill out the
    Age verification form. You can submit proof of age by
    filling out the Age verification Request.

    After submitting this form, you’ll receive a confirmation email and follow-up emails. Instructions on how you can monitor the status of your request will be included. Please do not submit multiple requests. You can expect an email response within
    3 days.

    Hope this helps out. Let us know the results.
  5. GreyPilgrim-CE541714 Win User

    cant play fifa 11

    EA have an age restriction policy for online gaming Mighty, there is nothing MS can do about this.

    Unfortunately the age on your account must reflect that you are below the minimum age to play their games (child account)..

    And once an account is created the age can not be altered/edited.

    Once the minimum age to do so is reached a child account can be promoted to an adults.

    (If it was set at 1989 then your account would be an adult account and you would not be having this issue).
  6. ngocphi Win User

    EA - Star Wars Battlefront Online Features Age Restriction?

    You can change your online safety and privacy settings for adult or child accounts using Xbox LIVE's instructions for Xbox 360 or Xbox One. However, changing the parental permissions and other settings does not guarantee access to the servers. Xbox may still
    deny access based on the age on the account.

    Any other game you can actually adjust your parental settings o allow play just not demos or trailers

    It's eas origin policy

    Ea nor any service will let you change the age of the account until it hits 18

    There is also the error that kids do themselves like imputing th wrong age on ea servers that just forces you to rein put it because the xbox or psn age must match the ea age
Thema:

Despite having reached GDPR minimum age I'm still denied to access my Xbox Live account...

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