Despite having reached GDPR minimum age I'm still denied to access my Xbox Live account...

Discus and support Despite having reached GDPR minimum age I'm still denied to access my Xbox Live account... in XBoX on Mobile to solve the problem; Hello, I've recently reached the minimum age of consent for the treatment of personal data for my country (included in the GDPR). For that reason, I... Discussion in 'XBoX on Mobile' started by FrancescoIera, Oct 13, 2019.

  1. Despite having reached GDPR minimum age I'm still denied to access my Xbox Live account...


    Hello,

    I've recently reached the minimum age of consent for the treatment of personal data for my country (included in the GDPR). For that reason, I asked to be removed from the Microsoft family i was part of as I thought my account would be considered as an Adult
    account from that point on. After that I tried accessing my Xbox Live settings to enable all sorts of multiplayer functionality which had been bugging me for quite a while (and that was for some reason still considered to be disabled despite having enabled
    it from an adult account of the family, but I digress), but I was redirected to
    this page
    which is a clear sign that my account is still being considered as not adult. On top of that, the xbox live website has become bugged. Whenever I log in I don't see my profile picture and there's still a Login button that however does not seem
    to work at all. Does someone have any idea on what's going on I'm totally clueless. Is there any action I have to take for my account to be updated?

    (There seems to be no category that fits my issue at the moment so i marked it as Xbox on mobile devices because I'm mainly interested in getting this sorted out for a mobile xbox live enabled game)

    :)
     
    FrancescoIera, Oct 13, 2019
    #1
Thema:

Despite having reached GDPR minimum age I'm still denied to access my Xbox Live account...

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