Device under warranty, but not eligible for extended service plan?

Discus and support Device under warranty, but not eligible for extended service plan? in XBoX on Consoles to solve the problem; Just bought a 4gig Xbox 360 for Christmas and already needed to send it in for repair (disc read error). Went to check on buying an extended service... Discussion in 'XBoX on Consoles' started by bluguitar89, Jan 22, 2014.

  1. bluguitar89
    bluguitar89 Guest

    Device under warranty, but not eligible for extended service plan?


    Just bought a 4gig Xbox 360 for Christmas and already needed to send it in for repair (disc read error). Went to check on buying an extended service plan, but the page says my device is not eligible for an extended plan and thus will not let me buy the plan.
    According to the same page, this xbox is still under warranty, and everything on the website says that if the device is under warranty you should still be able to buy the extended plan. What gives, why can't I extend the warranty? Is it only good for one repair
    or something?

    :)
     
    bluguitar89, Jan 22, 2014
    #1
  2. bpearman
    bpearman Guest
    Microsoft Refusing to Sell Extended Service Plans for Eligible Xbox 360 Consoles

    I have an Xbox 360 console, which is eligible for an Extended Warranty. On the “My Registered Devices” page I see the following line in regard to my eligible device, “Console
    repairs are available at no charge through the standard warranty expiration date of Feb 12, 2014. This device is eligible for an Extended Service Plan.”
    Also, at the bottom of the same page, I see “Buy ESP Offer Expires in 23 Days.”
    I have a screen capture of this page from https://myservice.xbox.com/en-US/pages/managedevice.aspx.

    According to the policy listed on Microsoft’s website (http://support.xbox.com/en-US/xbox-360/repair/extended-service-plan), Xbox 360 console owners that
    are within their original warranty period are eligible for an Extended Warranty. This is evidenced under “Step 2: Purchase the Microsoft Extended Services Plan.” The following is the excerpt
    previously mentioned, “For a console or Kinect sensor to be eligible for an extended service plan, it must currently be under the standard warranty period.”

    I am within my original warranty period and am even listed as eligible. I was not able to buy the service online, so I called Microsoft support on 1/20/2014 and the phone representative refused to sell this extended warranty to me, stating that their
    policy was changed and I only had 45 days after purchase to buy the extended warranty. Once this change was made, I became instantly ineligible for this plan. A 45 day limit is not mentioned anywhere in regard to Xbox 360 systems, only Xbox One for Microsoft
    Complete. When I spoke to support over the phone, they would not even tell me when this policy changed for existing Xbox 360 owners. The phone support people said that it may have been changed in November of some year, but they were not sure.

    It is incredibly dishonest to pass a change, not document it on your website, and retroactively prevent many current Xbox 360 owners from purchasing an extended warranty. It is unreasonable to make this kind of change without alerting existing customers,
    such as myself that still have warranty left and want to purchase the extended plan. Had I received a notification prior to this change I would have purchased the warranty before the change went into effect. I have owned 5 Xbox 360 consoles including my
    current one and have always been notified, prior to the standard warranty expiring, that I should purchase the extended warranty before it is too late. Why was I not notified before this policy change, if in fact this policy change does apply to the Xbox
    360?

    All 5 Xbox 360 consoles I have owned either red ringed or cut grooves in my games despite the fact that the system was well ventilated, stationary, perfectly level, never moved, and were never in an area prone to vibrations. The last time I contacted
    Microsoft over the phone for help, it took them 40 days, 7 calls, and 4 emails to come to a resolution. If I had not already had such terrible experiences with Xbox hardware I would not be concerned about
    this warranty.

    I am absolutely amazed at how unhelpful Microsoft has been in regard to customer service and support. I feel that Microsoft has gone to great lengths to take advantage of devoted long time customers. How hard is to allow someone, who is listed as
    eligible to purchase a service, an opportunity to buy that service?

    I am posting to this forum because the last phone service representative I spoke with said the MS people monitoring these forums are more responsive than phone representatives. I did not really understand why that was the case, but I am posting here
    per his instructions.
     
    bpearman, Jan 22, 2014
    #2
  3. Warranty question

    I got mine from shopto

    now when i go on my service on here i get this

    now does that mean am covered till 15 feb 2015?even tho i have not purchased anything

    Standard Warranty: Expires Feb 5, 2015

    Console repairs are available at no charge through the standard warranty expiration date of Feb 5, 2015. This device is eligible for an Extended Service Plan.
     
    MessiahBrowny, Jan 22, 2014
    #3
  4. WPAK Win User

    My Warranty

  5. FaceRollin 69 Win User

    Extended warranty

    Also I've tried on the service center and it says, No service offers are available. Even when on the previous page, 'Device Manager' Is says: This device is eligible for an Extended Service Plan.
  6. ChrisDillow Win User

    XB1 warranty a joke adopters read small print and warranty up

    I was under the impression that I could extend the warranty like I did the 360's as long as the console was under warranty. I don't feel entitled to a life time warranty I was just halfway complaining, halfway trying to post so anyone who doesn't know does
    and adds the service extend within the timeframe. you forum heads are ridiculous
  7. Omega Chefe Win User

    Xbox One will not stay on

    Hi, MitchRicke.

    If you Xbox is under warranty the best way is request services through this link https://support.microsoft.com/devices and even though it is not under warranty you can request a service.

    You will find more information regarding warranty and services here https://support.xbox.com/my-account/warranty-and-service/getting-your-product-serviced
  8. bpearman Win User

    Microsoft Refusing to Sell Extended Service Plans for Eligible Xbox 360 Consoles

    It is in even poorer taste when a company's extended warranty website says you are eligible for an extended warranty and then the company continually denies to sell it to you.

    Wouldn't you agree?
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Device under warranty, but not eligible for extended service plan?

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