Devolución, reintegro [Refund, refund]

Discus and support Devolución, reintegro [Refund, refund] in XBoX Sales and Promo to solve the problem; Buenas, el problema que tengo es que el día de hoy lunes 04/02/2019 se me cobró una suscripcion a Xbox Live Gold referente al día 22/12/2018 el cual yo... Discussion in 'XBoX Sales and Promo' started by MichaelSosa1, Feb 13, 2019.

  1. MichaelSosa1
    MichaelSosa1 Guest

    Devolución, reintegro [Refund, refund]


    Buenas, el problema que tengo es que el día de hoy lunes 04/02/2019 se me cobró una suscripcion a Xbox Live Gold referente al día 22/12/2018 el cual yo con anterioridad había hecho la debida cancelación de la renovación automatica. Se me cobró del
    22/12/2018 hasta el 21/01/2019 todo un mes en $9.99. Cómo ya hoy es 04/02/2019 ya la membresía expiró y se me cobró el mes que no ultilicé en lo más mínimo. Necesito que se me haga un reembolso ya que yo lo cancelé antes de que expirara y se me está cobrando
    1 mes y medio despues.

    [Translate - Good, the problem I have is that today on Monday 04/02/2019 I received a subscription to Xbox Live Gold referring to the day 22/12/2018 which I had previously made the proper cancellation of the automatic renewal. I was charged
    from 22/12/2018 until 01/21/2019 for a whole month at $ 9.99. How already today is 04/02/2019 already the membership expired and I was charged the month that I did not complete in the least. I need a refund because I canceled it before it expired and I am
    being charged 1 month and a half later.]


    :)
     
    MichaelSosa1, Feb 13, 2019
    #1
  2. JhonSnow777 Win User

    Devolución, reintegro [Refund, refund]

  3. JhonSnow777 Win User

    Devolución, reintegro [Refund, refund]

    Turn off recurring billing:

    1.
    Go to Services & subscriptions. You might be asked to sign in.

    2.
    Find the subscription and select Payment & billing > Change > Turn off recurring billing. If you don't see your subscription, make sure you are signed in to the correct
    Microsoft account for that subscription.

    3.
    Select Confirm cancellation. Check your inbox for a confirmation email.

    More information here:

    https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-subscription
  4. XBF Jasmine Z Win User

    Devolución, reintegro [Refund, refund]

    Hi
    Michael,

    Thanks
    for reaching out to us here on the Forums!

    We
    appreciate all the information. Please make
    sure to turn off the auto renew under Services & subscriptions before cancelling the subscription. Otherwise this may cause the subscription to
    renew. I know I have had to do that before on my own account.

    1. Sign
      in to your Services & subscriptions page with your Microsoft account.
      • Note
        If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution.
    2. Find
      your past due subscription in the list. The amount past due will be in red.
    3. Select
      Pay now, and then follow the instructions to pay the balance due.
      • Note
        Adding a prepaid code will not settle the balance you owe. You need to settle the outstanding balance using the steps above before redeeming your prepaid code.

    In
    regards to reversing the payment, you would need to submit a refund request at,
    Subscription Refund Webform
    . If there are issue filling out the form due to region or language then please contact our Live Support team.

    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on
    how to keep track of the status of your request.

    If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation
    email sent to you. Our dedicated team is ready to assist you.

    Thank you
  5. Mistress Sara Win User

    No puedo Reembolsar un juego [I can't reimburse a game]

  6. Lov10sBeauty Win User

    Cuanto tiempo tengo que esperar para que me reembolsen mi dinero [Translate] How long do I have to wait for my money to be refunded

    hola, qué método de pago utilizaste? si fue tarjeta bancaria, ten en cuenta que en función del banco, puede que tramitar el reembolso lleve un tiempo.

    solo para confirmar, ya buscaste dicha devolución en tu Historial de pedidos. ? ahí debe aparecer
    el estado de la devolución y del reembolso.

    [Translation-Hello, what payment method did you use? If it was a bank card, keep in mind that depending on the bank, processing the refund may take some time.


    just to confirm, you've already searched for that return in your Order History. ? the status of the return and refund should appear there]
Thema:

Devolución, reintegro [Refund, refund]

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