Did not receive Plants vs Zombies bonus promo with Fifa 16 Deluxe Edition

Discus and support Did not receive Plants vs Zombies bonus promo with Fifa 16 Deluxe Edition in XBoX Sales and Promo to solve the problem; Hello i recently purchased the deluxe edition of Fifa 16 for the xbox one on the XBL marketplace. I was supposed to be given Plants vs Zombies as part... Discussion in 'XBoX Sales and Promo' started by MarquesManiac x, Jan 6, 2016.

  1. Did not receive Plants vs Zombies bonus promo with Fifa 16 Deluxe Edition


    Hello i recently purchased the deluxe edition of Fifa 16 for the xbox one on the XBL marketplace. I was supposed to be given Plants vs Zombies as part of the promotion however i have not received it, after trying with customer service for a bit to recover
    it or have it sent to me, i was directed to this link to post my inquiry so a redemption code could be sent to me for Plants vs Zombies Garden Warfare. Thank you, Joshua Marques

    :)
     
    MarquesManiac x, Jan 6, 2016
    #1
  2. FKB 510035
    FKB 510035 Guest
    No Code Fifa 16 bundle / Garden Warfare

    I bought fifa 16 Bundle with Plants vs Zombies Garden Warfare. Fifa 16 works fine, but since 2 weeks no Code for Plants vs. Zombies Garden Warfare. Support told me to write here.
     
    FKB 510035, Jan 6, 2016
    #2
  3. Mister Maka
    Mister Maka Guest
    Fifa 16 deluxe edition with plants vs zombies promo

    Hi there xHTGx Bonafide.

    The Bundle should include access to a digital copy of the game. If you haven't already please check your Ready To Install List. If you haven't already please be sure to sign in over on
    commerce.microsoft.com and verify that the transaction for the game was completed.
     
    Mister Maka, Jan 6, 2016
    #3
  4. xHTGx Bonafide Win User

    Fifa 16 deluxe edition with plants vs zombies promo

    it's not in my ready install , the transaction is also there and also if this already provides me a digital copy of the game... why am I being asked to purchase the plants vs zombies game again?

    should I ask to permission with xbox support that I will purchase the plants vs zombies game, ask them to refund the transaction and retain the game license. and show this post as proof? since I don't want them to refund my fifa 16 bundle and buy it again
    just to get the license bundle since I bought that with a discounted price during the promo.

    they also have verified my transaction that I did purchase that bundle.... problem is I didn't receive the plant vs zombies license.

    the only reason they didn't allow me to proceed with this option yet. Since they don't know if the game will be provided in a form of a code or be integrated with the bundle itself.

    So, I just want to be clear that if someone purchases this bundle both games should automatically appear on my ready to install list, correct? I also don't need to wait for any code to be sent to me, yes?

    thank you
  5. xHTGx Bonafide Win User

    Fifa 16 deluxe edition with plants vs zombies promo

    up. need a response regarding this ASAP. thanks
  6. Mister Quimby Win User

    Fifa 16 deluxe edition with plants vs zombies promo

    Hey there xHTGx Bonafide!

    Is it possible that you purchased the bundle under a different account? If the bundle was purchased with your xHTGx Bonafide account, please send me a private message with a link to a screenshot of the purchase confirmation. Just click on the envelope icon
    labeled "Private Message" to send me a PM. Thanks!
  7. xHTGx Bonafide Win User

    Fifa 16 deluxe edition with plants vs zombies promo

    Also, I'm also being asked to purchase the plants vs zombie game. I already came from the xbox support. Do they need to refund my content and let me purchase this again so that it will work since they said that you guys know more about this before I proceed.
  8. Mister Maka Win User

    Fifa 16 deluxe edition with plants vs zombies promo

    Hi there xHTGx Bonafide.

    The Bundle should include access to a digital copy of the game. If you haven't already please check your Ready To Install List. If you haven't already please be sure to sign in over on
    commerce.microsoft.com and verify that the transaction for the game was completed.
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Did not receive Plants vs Zombies bonus promo with Fifa 16 Deluxe Edition

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