Did not use my X box account for about a year. and when I started using it again my...

Discus and support Did not use my X box account for about a year. and when I started using it again my... in XBoX on Consoles to solve the problem; Hello dear Xbox community, about one year ago I have sold my first xbox-one and just yesterday I finally had the money to purchase me a new x box one... Discussion in 'XBoX on Consoles' started by AdrianJackson5, Oct 6, 2019.

  1. Did not use my X box account for about a year. and when I started using it again my...


    Hello dear Xbox community,

    about one year ago I have sold my first xbox-one and just yesterday I finally had the money to purchase me a new x box one and i was very exited to be able to be gamimg again to my hearths content. But when I set up my new x box i noticed some troublesome
    changes...my Gamertag was origianlly when i sold my old xbox "Spartaner J117"... but now it is "CastGosling2133" and all content that I had as "Spartaner J117" is gone...all games I had ready to install, my whole friendlist empty, and all gamedata on the games
    I played are gone. I do not know what to do from this point out.

    I would be very thankfull if someone can tell me how to get this manner fixed.

    :)
     
    AdrianJackson5, Oct 6, 2019
    #1
  2. XBF Felixx P Win User

    Did not use my X box account for about a year. and when I started using it again my gamertag was a different one while all my content was gone...

    Hey AdrianJackson5!

    Come back to us and let us know if they were able to find your correct Microsoft email / Xbox profile.

    We look forward to hearing back from you.

    Good luck!

    Felix

    Xbox forums support
  3. AdrianJackson5 Win User

    Did not use my X box account for about a year. and when I started using it again my gamertag was a different one while all my content was gone...

    It sounds like you created a new account instead of signing into the old one. You would need the correct log in information for the original account.

    If you can't remember the Microsoft account, try this https://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solution
    Once you have the email, you can reset the password if you do not remember the correct password.
    that is not what happened...i´ve always used the exact same e-mail address and now my e mail address has a different gamertag. I have never created "CastGosling2133" It was just there instead of my real gamertag...
  4. XBF Ruben D Win User

    Did not use my X box account for about a year. and when I started using it again my gamertag was a different one while all my content was gone...

    Hello AdrianJackson5,

    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
    For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

    Thank you again and have a great day!
  5. FxdBrokenLight Win User

    Did not use my X box account for about a year. and when I started using it again my gamertag was a different one while all my content was gone...

    Sign out and then log in with your new gamertag
  6. AdrianJackson5 Win User

    Did not use my X box account for about a year. and when I started using it again my gamertag was a different one while all my content was gone...

    It sounds like you created a new account instead of signing into the old one. You would need the correct log in information for the original account.

    If you can't remember the Microsoft account, try this https://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solution
    Once you have the email, you can reset the password if you do not remember the correct password.
    I take everything back Sir,

    my "Spartaner J117" Gamertag was simply on one of my other e-mails while I was completly convinced that I always used my first e-mail address with xbox. My Gamertag is now downloaded and everything works as intended. I appreciate the quick help you all have
    been providing me with and wish everybody here a wonderful day.
Thema:

Did not use my X box account for about a year. and when I started using it again my...

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