Didn't Receive $15 Promotional Credit For Purchasing Gold Membership

Discus and support Didn't Receive $15 Promotional Credit For Purchasing Gold Membership in XBoX Sales and Promo to solve the problem; Hello, I recently purchased a full year of an Xbox Live Gold membership for the sole purpose of this promotion and I spoke with a support... Discussion in 'XBoX Sales and Promo' started by OliveRainVI, Jul 13, 2015.

  1. OliveRainVI
    OliveRainVI Guest

    Didn't Receive $15 Promotional Credit For Purchasing Gold Membership


    Hello, I recently purchased a full year of an Xbox Live Gold membership for the sole purpose of this promotion and I spoke with a support representative who assured me I would be receiving the code within a few days and I still have not received it.

    :)
     
    OliveRainVI, Jul 13, 2015
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Renew your Xbox LIVE Gold Membership

    Overview of Xbox LIVE Renewal

    When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

    • Month-to-month membership- Notification comes 15 days in advance
    • 3 or 12 month membership- Notification comes 30 days in advance
    Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

    If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

    Renew with a payment option by purchasing a new membership:

    Steps to Follow

    1) Use your Xbox LIVE gamertag to sign in.

    2) Under Settings, select Account.

    3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

    4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

    5) Select a membership option, then Confirm Purchase.

    Once you have confirmed your purchase, the following will happen:

    • The payment option you are using will be charged immediately.
    • The time subscription plan you have just purchased will be added to your remaining subscription time.
    • Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.
    Take note:

    If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

    There is a procedure you can follow to add or change your Xbox LIVE payment option.

    Renew with a prepaid membership card

    It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

    If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

    How to turn on auto renewal (for existing membership):

    If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

    How to Troubleshoot Xbox LIVE renewal:

    If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

    • Error: Your credit card has been declined several times by our billing service.
    This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

    • Error: 8015d080
    In case you receive this error message, you need to contact Xbox Support.
     
    xboxfelix, Jul 13, 2015
    #2
  3. INR 4000
    INR 4000 Guest
    Refre a friend

    Well m new to this world..... actually m getting 3months xbox live gold membership (as a promotion offer for purchasing new xbox 360 4gigs from Microsoft)

    can a friend refer me to upgrade for GOLD and can i use the same promotional 3months gold membership code to upgrade and will i be able to receive 400 MSP's

    and also will i get additional 100 MSP's as an REWARD mentioned for purchasing / renewing 1st gold membership or should i buy new one after 3 months....

    please help......

    thanks.....
     
    INR 4000, Jul 13, 2015
    #3
  4. Didn't Receive $15 Promotional Credit For Purchasing Gold Membership

    Hey there CattierPoet8863!

    Sorry to hear about the issue! This offer is only valid for purchasing Xbox Live Gold through the promotion on the dashboard. If you added an Xbox Live Gold token to your account during this promotion, it will not qualify you for this promotion.
    Just to clarify, did you purchase your Xbox Live membership through the dashboard promotion? Also, when did you purchase this offer? Thanks!
     
    Mister Quimby, Jul 14, 2015
    #4
  5. NiKE SWAGGSAMBA Win User

    Xbox live promo 15 dollar credit

    I also purchased a year of Xbox Live Gold Membership on 7/05/15, and 8 days later i still have not received my credits. I was planning on using it to change my Gamertag but I have yet to receive my credits. Please help!
  6. Mister Quimby Win User

    Didn't Receive $15 Promotional Credit For Purchasing Gold Membership

    Hey there CattierPoet8863!

    Sorry to hear about the issue! This offer is only valid for purchasing Xbox Live Gold through the promotion on the dashboard. If you added an Xbox Live Gold token to your account during this promotion, it will not qualify you for this promotion.
    Just to clarify, did you purchase your Xbox Live membership through the dashboard promotion? Also, when did you purchase this offer? Thanks!
  7. Smwutches Win User

    Xbox fortnite vbucks promotion

    If you didn't receive anything, that usually means you were not eligible. For that promotion you had to either be a new subscription or had not had gold since October 1, and the purchase had to be made using a credit card. If you didn't meet those requirements,
    you wouldn't have received the vbucks.
  8. Ahmed1803 Win User

    5 free games - Halo Reach, Fable 3, Kinect Sports, The Gunstringer and Toy Soldiers

    As Far as I know you will receive the code after the Promotion ENDS not after purchasing 6 month of Xbox live gold Membership
  9. Mini Mow3r Win User

    $15 credit

    My sons account was supposed to get the promotion for the 1 year gold membership for the 15$ credit which to this day we still have not recived it. I have talk to two other members of xbox live and this is where they send me!
Thema:

Didn't Receive $15 Promotional Credit For Purchasing Gold Membership

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