Digital Code Game don’t play on Xbox One X

Discus and support Digital Code Game don’t play on Xbox One X in XBoX on Consoles to solve the problem; I bought two codes for Doom 2 @ Amazon, I gave one to my son in Florida and I keep the other one to play at home in NY, first code for my son worked... Discussion in 'XBoX on Consoles' started by SOLODIVER59, Feb 12, 2019 at 7:13 PM.

  1. SOLODIVER59
    SOLODIVER59 Guest

    Digital Code Game don’t play on Xbox One X


    I bought two codes for Doom 2 @ Amazon, I gave one to my son in Florida and I keep the other one to play at home in NY, first code for my son worked fine, mine didnt, after I redeemed, install it, now the microsoft system doesnt reconize the game as been
    activated by my account.

    Called customer support @ microsoft and after an hour they told me that they are having issues with the codes from the store. I can download the game, install it since it says that I own it but when I try to play it I get a message to insert the disc? The
    issue is not my $500 Xbox One X bbut a small piece of code on the store that is making the digital code not show up in my account but if I uninstall he game and go to the store, doom 2, it says “I own the game and gives me the option to install it”

    After one hour of trouble shooting my xbox one x an several resets, I still im unable to play Doom 2 but my son is playing already.
    Digital Code Game don’t play on Xbox One X [​IMG]



    Digital Code Game don’t play on Xbox One X [​IMG]

    Digital Code Game don’t play on Xbox One X [​IMG]

    Digital Code Game don’t play on Xbox One X [​IMG]


    :)
     
  2. XBF Crystal P Win User

    Digital Code Game don’t play on Xbox One X

    Hi there Solodiver59,

    Thanks for the reply. Unfortunately, here in forums we do not have the appropriate tools to further assist with an entitlement issue.

    If the issue persist, We recommend to contact Customer
    Support
    for further assistance with the digital entitlements on the Microsoft Account.

    Hope this helps.
  3. SOLODIVER59 Win User

    Digital Code Game don’t play on Xbox One X

    Did that, even was on a call with microsoft support for over an hour. At the end they told me to wait 24 hours while they fix the problem with the store and digital codes not being associated with several other accounts, this is not an isolated issue.
  4. SOLODIVER59 Win User

    Digital Code Game don’t play on Xbox One X

    I can’t lie, the code worked, I was able to redeem it and download the game but its not showing on my account but on my xbox it says I own the game. The problem is with microsoft store.
  5. XBF Erick C Win User

    Digital Code Game don’t play on Xbox One X

    Hey there,

    Sorry to hear you are running into this problem with the game entitlement. I understand you are showing that you "Own" the game through the Microsoft Store but have you gone through your

    Order History
    to confirm the code was redeemed successfully to your account?

    If you do not see the code it is possible it was redeemed onto the wrong account. If this is not the case then I would highly advise you
    Contact Xbox Support for further assistance. Unfortunately we do not have the proper tools to handle this issue on the Forums.

    I Hope this helps.
  6. SOLODIVER59 Win User

    Digital Code Game don’t play on Xbox One X

    Region is USA. What I need is for Microsoft to fix the issue at their store.
Thema:

Digital Code Game don’t play on Xbox One X

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