Disappeared games and content

Discus and support Disappeared games and content in XBoX Games and Apps to solve the problem; A few months ago my xbox 1 died. Just would'nt come back on. I buy a refurbished one, get it started etc and start downloading discs no problem. I then... Discussion in 'XBoX Games and Apps' started by Blooploop, Sep 4, 2019.

  1. Blooploop
    Blooploop Guest

    Disappeared games and content


    A few months ago my xbox 1 died. Just would'nt come back on. I buy a refurbished one, get it started etc and start downloading discs no problem. I then go to download my digital copies, dlc and whatnot and there is no record of it anywhere. Purchase confirmations
    and all are gone, all i have are achievements list and history of one digital copy and some in game credits. What do i do? I kept the old one for parts (problem was in hdmi circuit) would it help to put the old hard drive in the new xbox?

    :)
     
    Blooploop, Sep 4, 2019
    #1
  2. Njal the Blue Win User

    Disappeared games and content

    Sounds like you are not using the same account that purchased the games etc. Ensure that you are using the exact same details to login and that you have the exact same gamertag.
  3. EDKILL13 Win User

    Disappeared games and content

    Check you Microsoft account online and have a look through your purchase record. You could also check with support..
  4. ThorX360 Win User

    Disappeared games and content

    A few months ago my xbox 1 died. Just would'nt come back on. I buy a refurbished one, get it started etc and start downloading discs no problem. I then go to download my digital copies, dlc and whatnot and there is no record of it anywhere. Purchase
    confirmations and all are gone, all i have are achievements list and history of one digital copy and some in game credits. What do i do? I kept the old one for parts (problem was in hdmi circuit) would it help to put the old hard drive in the new xbox?
    Hi,

    all digital content are related to a specific account. Are you sure that you purchased them with the account that you are trying to use?
  5. denis97g Win User

    Disappeared games and content

  6. Mister Rush Win User

    Halo 4 Pre-order and limited edition armor, loadouts, and Specs. disappearing

    Hi DragonKnight033,



    ngocphi is correct. Some game content will be locked to the specific account that redeemed a code or unlocked the content. If you are seeing these items disappear for that account, try redownloading them again from your download history. That should help
    with any disappearing items for the account they are tied to.
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Disappeared games and content

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