Disc not being read

Discus and support Disc not being read in XBoX on Consoles to solve the problem; I just bought an xbox one s, and it doesn't seem to be reading discs. It doesn't happen every time, but sometime I need to turn off the console... Discussion in 'XBoX on Consoles' started by NoSalvation650, Oct 4, 2016.

  1. Disc not being read


    I just bought an xbox one s, and it doesn't seem to be reading discs. It doesn't happen every time, but sometime I need to turn off the console multiple times to get it to read them. It doesn't give me an error, it just doesn't read them. I put in Halo 5,
    titanfall, resident evil 4, and it doesn't start them up at all. I tried resetting the system completely and a hard reboot by holding the power button but the problem seems to still persist.

    I tried taking it to best buy for an exchange, since I've only had the system for a few days but they refused to do an exchange since its not a problem that always happens. They tried loading in discs and they got one to work themselves and then told me
    they fixed it and sent me packing.

    I'm just unsure what to do, since my OG xbox one never, and isnt having these issues and could use some help.

    Thank you.

    :)
     
    NoSalvation650, Oct 4, 2016
    #1
  2. Game disc not being read

    i had a similar or same issue with my day 1 console. It was a bad blu ray player. Call MS support and they should still send a new console and a free game. Hope this helps someone.
     
    DIY LobotoMEd, Oct 4, 2016
    #2
  3. Game disc not being read

    when i had this done they did give me a free 1 month xbox live card

    but it has now happened for a second time so i might buy a new console
     
    xL3gEnDzZ HDx, Oct 4, 2016
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Disc not being read

    The problem is that you are trying to play several games that are 360 disc based on your xbox one and that are not part of the backward compatibility list. For example RE 4 has a new version for xbox one and you can't use the xbox 360 disc to play it (it
    will not read the disc at all)

    As for the rest of your disc based games (that are part of the bc list) check if they are scratched or damaged in the surface. There is no reason for a new console's disc driver to have problems in reading discs other than those caused by the damaged or
    unknown disc games
     
    M3tal Daz3, Oct 4, 2016
    #4
  5. ellerem
    ellerem Guest
    If the discs are for XBOX One just try holding the disc a little when you put it in. Let the console tug it then let go. This makes sure the disc sits fully back in the drive. Some drives seemed to not put the disc in the right place.

    Good luck & happy gaming.
     
    ellerem, Oct 4, 2016
    #5
  6. Are you using an external HDD? If you are, than it could be the HDD failing and it would do the same thing which is not load.

    The other thing would be is to clear persistent storage on the blu ray to see if that works. It is in the blu ray settings.
     
    InvasiveHASAN, Oct 5, 2016
    #6
  7. Thank you all for the responses.

    To the first post, I am not sure what you're talking about, since the only discs i am using is xbox one discs. I don't own a 360 or any games anymore, so titanfall and resident evil 4 are the xbox one versions. Its not reading any xbox one games, sunset
    overdrive, assassins creed syndicate, DOOM, rare replay, etc. I tried them all, and they arent being read.

    I did get an external hard drive, buts thats not the issue since i tried unplugging it and using internal to load up halo 5 but it still didn't work that way either.

    I will try clearing persistent storage though and holding the disc, but yeah i'm not really sure what to do.
     
    NoSalvation650, Oct 31, 2018
    #7
  8. NoSalvation650 Win User

    Disc not being read

    Thank you all for the responses.

    To the first post, I am not sure what you're talking about, since the only discs i am using is xbox one discs. I don't own a 360 or any games anymore, so titanfall and resident evil 4 are the xbox one versions. Its not reading any xbox one games, sunset
    overdrive, assassins creed syndicate, DOOM, rare replay, etc. I tried them all, and they arent being read.

    I did get an external hard drive, buts thats not the issue since i tried unplugging it and using internal to load up halo 5 but it still didn't work that way either.

    I will try clearing persistent storage though and holding the disc, but yeah i'm not really sure what to do.
  9. MessiahBrowny Win User

    Discs not being read

    Seems there an issue with the latest update are your part of the beta program?

    If not try this
    support.xbox.com/.../disc-error


    if still no luck i would ring Xbox support
  10. M3tal Daz3 Win User

    Disc not being read

    The problem is that you are trying to play several games that are 360 disc based on your xbox one and that are not part of the backward compatibility list. For example RE 4 has a new version for xbox one and you can't use the xbox 360 disc to play it (it
    will not read the disc at all)

    As for the rest of your disc based games (that are part of the bc list) check if they are scratched or damaged in the surface. There is no reason for a new console's disc driver to have problems in reading discs other than those caused by the damaged or
    unknown disc games
  11. InvasiveHASAN Win User

    Disc not being read

    Are you using an external HDD? If you are, than it could be the HDD failing and it would do the same thing which is not load.

    The other thing would be is to clear persistent storage on the blu ray to see if that works. It is in the blu ray settings.
  12. ellerem Win User

    Disc not being read

    If the discs are for XBOX One just try holding the disc a little when you put it in. Let the console tug it then let go. This makes sure the disc sits fully back in the drive. Some drives seemed to not put the disc in the right place.

    Good luck & happy gaming.
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