Disc tray problems

Discus and support Disc tray problems in XBoX on Consoles to solve the problem; Yesterday at 5 pm my Xbox was fine but unfortunately later that evening the disc tray stopped working. I just got off the phone with Xbox support, did... Discussion in 'XBoX on Consoles' started by KING BURKE, Sep 21, 2015.

  1. KING BURKE
    KING BURKE Guest

    Disc tray problems


    Yesterday at 5 pm my Xbox was fine but unfortunately later that evening the disc tray stopped working. I just got off the phone with Xbox support, did what they could in a polite and respectful manner. Inevitably once we got past the "did you unplug it"
    and "hard reset" it was time to talk about sending it in for servicing what surprised me was the cost of it, 135 dollars to fix a machine I've paid $500 for. Now I could go into the launch of this system riddled with issues, the days of it not working and
    all the frustrating error messages we received. This system is less than two years old and they said it does not have extended warranty , the idea that we would have to pay for an electronic error or fault in the machine after less than two years is ludacris
    to me. I have been with Xbox for 5 years and this is what happens, nothing I did to the machine its natural break down is less than two years that's what you get when you buy a new system from Microsoft ?

    :)
     
    KING BURKE, Sep 21, 2015
    #1
  2. bloosuga
    bloosuga Guest
    Sometimes my Xbox One won't read discs.

    It's a problem with the disc drive where it doesn't always drop the disc into the tray and spin it. Hard rebooting fixes the problem, as does continuously insert/eject over and over.
     
    bloosuga, Sep 21, 2015
    #2
  3. Jrocker23
    Jrocker23 Guest
    Disc tray problems

    The issue is most likely due to the small rubber band that connects the two gears that control the open and close of the tray. As stated above, you can contact Microsoft for a repair.
     
    Jrocker23, Sep 21, 2015
    #3
  4. BetaKool4502
    BetaKool4502 Guest

    Disc tray problems

    King Burke,

    I am sorry to hear about your issues with your Xbox. I would suggest doing a factory reset to see if that may fix any issues you are having. In the event that it doesn't you will need to send it in for repair and it seems you are out of warranty from what
    you said in your post. The Xbox warranty is for a period of 1 year from the date of purchase (which is pretty standard with electronic devices).

    support.xbox.com/.../console-kinect-warranty


    I understand your frustration but you may have to send it in for repair at the cost quoted by support. The bright side is that it is considerably less than purchasing a new Xbox One.

    Hope this helps a bit!
     
    BetaKool4502, Sep 21, 2015
    #4
  5. Barl0w 1995 Win User

    is my xbox 360 dying?

    oh yeah, forgot to add, my disc tray is also having a problem sometimes where when i try opening the disc tray, the power button flashes as normal but the disc tray doesn't open. it opens after the 2nd time trying.
  6. M1KE 08 Win User

    the disk in my xbox keeps spinning when I open the tray

    Make sure you give the disc time to spin down before you open the tray, it's not recommended to open the tray while the disc is spinning. If this isn't the case, it is likely a hardware problem.
  7. Lyoko is Great Win User

    xbox 360 slim turns itself on

    I have had the same problem but also i have had it open the disc tray when it is off and also the disc tray will open by it self while playing a game or not oping when asked to
  8. voteDC Win User

    Disc tray problem.

    My drive has started sticking recently as well, taking several attempts and a few choice words before it will open.

    -

    The console is well out of warranty now so I'll have to decide whether I want to stump up the stupid cost for a Microsoft repair or to buy a new console.

    -

    Of course I have the third option of not bothering and just keeping the unit I have as a media streamer, which to be fair seems to be its primary purpose at the moment anyway.
  9. SuperSoldier uk Win User

    Disc tray problem.

    I use media remote and keep pressing eject till it comes out
Thema:

Disc tray problems

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