"Disconnected from Xbox Live" error message appearing whenever I start up a backwards...

Discus and support "Disconnected from Xbox Live" error message appearing whenever I start up a backwards... in XBoX Games and Apps to solve the problem; When I load an xbox 360 game on the xbox one, I get the notification "Disconnected from Xbox live" from a 360 notification. If I hit yes to check... Discussion in 'XBoX Games and Apps' started by SemiroundOak115, Feb 12, 2019.

  1. "Disconnected from Xbox Live" error message appearing whenever I start up a backwards...


    When I load an xbox 360 game on the xbox one, I get the notification "Disconnected from Xbox live" from a 360 notification. If I hit yes to check network connection, it brings me to the xbox one network settings which results in a successful connection.
    I return to the game and it still isnt connected. Have had this issue for a few days, and it sporadically connects after sometimes 30 minutes or so, but becomes an issue again after getting off of the game and returning later.

    :)
     
    SemiroundOak115, Feb 12, 2019
    #1
  2. pawncrackers Win User

    "Disconnected from Xbox Live" error message appearing whenever I start up a backwards compatible Xbox 360 game.

    Hi there!

    I had the same issue a few times, and have isolated it to 2 step authentication.

    If you have turned on 2 step authentication for Xbox 360, the password that you used previously might not be working because of this. Do you still have your old console to try this theory on? If you don't, try the following:

    Via Xbox One, load up a 360 game, dismiss the error message and press both face buttons to bring up the 360 guide. Sign out of your profile by pressing X, and then go to 'Manage Storage'.

    From here, delete your profile ONLY, and then back out completely to the 360 game running in the background.

    In your web browser, try signing into the email account that you are trying to use. If you are successful, visit this page:

    https://account.live.com/proofs/manage


    From there, go to the 'App Passwords' section and choose 'Create a new app password'.

    You will see a long code on screen. Go back to your X1 screen and choose 'Download Profile' using your email address, and when you go to enter your password, put this long code in, instead.

    From there, your profile should begin downloading and once complete, you will be able to play as usual.

    Hopefully this will work! Feel free to post your results. :)

    Best,

    L
  3. XBF Crystal P Win User

    "Disconnected from Xbox Live" error message appearing whenever I start up a backwards compatible Xbox 360 game.

    Hey there Semiround!



    Thank you for letting us know about the issue. We'll be locking the thread. If you ever require any help with any
    other issues please feel free to come back to the Xbox Forums for further assistance.
    For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.



    Thank you and have a great day.
  4. SemiroundOak115 Win User

    "Disconnected from Xbox Live" error message appearing whenever I start up a backwards compatible Xbox 360 game.

    Hi, I'm not too sure what you mean by "App passwords". The closest thing that I see after signing in is change account password. Even then, that doesnt even seem to be working. Also, Most of the time when I try to download profile, it says that theres a
    problem with the credentials.

    Just succesfully signed in so it'll take another few hours to act up again to try anything.

    Thanks for the reply,

    J
  5. InfernoWolfNLD Win User

    Can't stay connected to xbox live.

    G'day cjsadie5!

    Are you seeing any error messages whenever you get disconnected from Xbox LIVE?

    If yes, please post the error message(s) here.
  6. RowdyMussel50 Win User

    error 0x838601e7 and lost saved data

    Thanks for clarifying !

    Are you connected to Xbox Live or are you disconnected from the internet?
    Sometimes I had problem with my internet connection.

    I believe this could explain problems with the cloud but not the disappear of my saved data from the fixed memory.

    There isn't a way for recover saves from the cloud?

    And also how can I fix the error in object? It appears whenever I start the game.

    Thanks
Thema:

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