Do you need to pack the cables and controller that came with your console when sending in...

Discus and support Do you need to pack the cables and controller that came with your console when sending in... in XBoX on Consoles to solve the problem; Not sure if I need to pack all that stuff or if I only need to put the console in. 006eeb2a-6b0b-4493-8965-1a5f128aa15e Discussion in 'XBoX on Consoles' started by Brelen Raven, Jun 30, 2020.

  1. Brelen Raven
    Brelen Raven Guest

    Do you need to pack the cables and controller that came with your console when sending in...


    Not sure if I need to pack all that stuff or if I only need to put the console in.

    :)
     
    Brelen Raven, Jun 30, 2020
    #1
    1 person likes this.
  2. XBF Brad A Win User

    Do you need to pack the cables and controller that came with your console when sending in for repairs?

    Hi Brelen,

    As the question has been answered, I will go ahead and lock this thread as to prevent repetitive answers. Feel free to come back anytime if you have a question or issue.



    Thanks,

    Brad
  3. steeledwand7664 Win User

    Do you need to pack the cables and controller that came with your console when sending in for repairs?

    Here is even a better support article with illustrations.

    https://support.xbox.com/help/hardware-network/warranty-service/packing-and-shipping-instructions

    And you are welcome
  4. Brelen Raven Win User

    Do you need to pack the cables and controller that came with your console when sending in for repairs?

    Does it normally take a couple days to get an email saying what I need to send? Because it's been a little over 24 hours as of now and still no email besides the confirmation one and the shipping label.
  5. Skunkrz Win User

    Do you need to pack the cables and controller that came with your console when sending in for repairs?

    Call microsoft and ask them they may want them and they may not.
  6. steeledwand7664 Win User

    Do you need to pack the cables and controller that came with your console when sending in for repairs?

    According to this support article under the pack and ship your device it says (direct copy and paste from that article):

    The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see How to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping.

    After your device has been packed, print your shipping label, tape it to your package, and then follow the shipping instructions in the confirmation email.

    So the confirmation email should give you those instructions on what you need to pack and send in.

    Here is the link to the support article

    https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced
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