Does any moderator ever answer posts in the rewards forum? I need help!

Discus and support Does any moderator ever answer posts in the rewards forum? I need help! in XBoX on Consoles to solve the problem; I posted some time ago that I had received an email stating that Microsoft could not convert my 5000 rewards points to credit in my account. The email... Discussion in 'XBoX on Consoles' started by StuntedJaguar52, Jun 1, 2014.

  1. Does any moderator ever answer posts in the rewards forum? I need help!


    I posted some time ago that I had received an email stating that Microsoft could not convert my 5000 rewards points to credit in my account. The email directed me check my billing settings, which I did, and then post to the Rewards forum if that didn't work,
    which I also did. There has been absolutely no moderator response to my post. There is no reason that my points shouldn't be credited to my account. Please help. Thank you.

    :)
     
    StuntedJaguar52, Jun 1, 2014
    #1
  2. Rewards removed playing new games credit

    That ^



    If you ever need any help with the rewards program, the best place to post is the Reward Support Forums.



    (Thanks IRB)
     
    Mark Sherwood, Jun 1, 2014
    #2
  3. voteDC
    voteDC Guest
    Need a Moderators help please!

    What about in the new email address?



    The only other thing I can suggest is to try and PM a moderator, you do that by clicking the little letter icon under one of their posts. You can find a post by the moderator
    aka Scratch here
    LINK




    Remember to put your point across politely and you should get the answer you seek.
     
    voteDC, Jun 1, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Does any moderator ever answer posts in the rewards forum? I need help!

    Official rewards support members do post in that forum. That forum and Twitter are the only places to receive support for that program. Official hours are Monday-Friday 9am-5pm PST and they typically respond to threads from oldest to newest so it does take
    some time to get a response. They have also been working on a backlog of threads so it is taking longer than usual to get a response.
     
    Smwutches, Jun 1, 2014
    #4
  5. Smwutches Win User

    Does any moderator ever answer posts in the rewards forum? I need help!

    Official rewards support members do post in that forum. That forum and Twitter are the only places to receive support for that program. Official hours are Monday-Friday 9am-5pm PST and they typically respond to threads from oldest to newest so it does take
    some time to get a response. They have also been working on a backlog of threads so it is taking longer than usual to get a response.
  6. Mark Sherwood Win User

    Rewards removed playing new games credit

    That ^



    If you ever need any help with the rewards program, the best place to post is the Reward Support Forums.



    (Thanks IRB)
  7. Smwutches Win User

    I Need help

    For help with the Rewards program, it's best to post in the Xbox Rewards Questions support forum. There are no offers to receive credits for purchasing hardware.
  8. XBLRewards8 Win User

    I need help!

    Hello TOXIC2theHEAD,

    From the transition FAQ:

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?

    You’ll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
    this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

    Your 556 Gems will be converted to Microsoft Rewards Points when you are fully transitioned into Microsoft Rewards.
  9. XBF Javier R Win User

    I NEED HELP

    Hey there,

    We will be locking this older thread due to it being revived by a new post. If the issue is
    on going, we recommend creating a new thread
    detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to answer any questions.

    Thank you!
Thema:

Does any moderator ever answer posts in the rewards forum? I need help!

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