Does my Xbox One need to be repaired?

Discus and support Does my Xbox One need to be repaired? in XBoX Games and Apps to solve the problem; I've been researching a problem I been having...My Xbox One won't read or play 360 games and DVD movies. It will play Xbox One games and Blu-ray but... Discussion in 'XBoX Games and Apps' started by JackYOgurl606, Nov 12, 2019.

  1. Does my Xbox One need to be repaired?


    I've been researching a problem I been having...My Xbox One won't read or play 360 games and DVD movies. It will play Xbox One games and Blu-ray but yeah, i don't feel like paying $179.00 for a repair order if i don't have to....

    :)
     
    JackYOgurl606, Nov 12, 2019
    #1
  2. JackYOgurl606 Win User

    Does my Xbox One need to be repaired?

    Well, i currently don't have access to Internet on my xbox, so i can't try resetting it, but I've tried the other options listed and nothing....I really don't want to pay $179 for a repair/replacement.... I'd rather shell out another 150 for a new one. I
    did buy my current Xbox one off Amazon refurbished... when i got it, Everything worked like a charm...i believe i bought it in 2018...i should have purchased a warranty... but yeah...If anything, I will get myself internet and just purchase the 360 games i
    want digitally if i can.... I really want to play my R.U.S.E game...i love WW2 RTS games.... but yeah, Thank you.
  3. XBF Diego M Win User

    Does my Xbox One need to be repaired?

    Hi JackYOgurl606,

    Thank you for posting on the Xbox forums. I'd be happy to help answer that.

    Have you tried any troubleshooting on the console to see if it is operating system related? Or even hard drive related? I highly recommend trying console troubleshooting to see if it is a hardware issue with the disc reader that would require a repair.

    If you haven't done so, try the following steps:

    Go ahead and do a
    hard restart and power cycle
    to the console. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and wait 60 seconds before
    turning on the Xbox.

    If that doesn't help then you will need to try out a
    soft factory reset
    .
    1. Press the Xbox button on the controller to open the guide.
    2. Scroll to the right and select System > Settings > System > Console info.
    3. Select Reset console.
    Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your network during the
    reset.

    Give those steps a try and be sure to let us know the results!
  4. XBF Erick C Win User

    Does my Xbox one need to be replaced?

    Hey there rossmfh76,

    Thank you for that quick response, In this case being that you are getting a message to contact our support team then go ahead and do just that.

    Follow the link below to request a callback, go through the different steps and select the topics that best fit the issue. Once you have received a call just let them know you need assistance setting up a repair order.


    I hope this helps.
  5. rossmfh76 Win User

    Does my Xbox one need to be replaced?

    Hi, thanks for your response. I just went to register it. Added all the details, clicked "register" and got this response:

    We're sorry.We are unable to process your request online at this time. Please contact Microsoft Support for assistance.

    I don't know what to say.
  6. SolarFlare302 Win User

    Does my Xbox one need to be replaced?

    You may need to replace the factory HardDrive
Thema:

Does my Xbox One need to be repaired?

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