Dolby Atmos for Headphones Code Redeemed with New Product, Support Directed Me Here

Discus and support Dolby Atmos for Headphones Code Redeemed with New Product, Support Directed Me Here in XBoX Sales and Promo to solve the problem; Okay, so basically I was shipped a download code for Dolby Atmos for Headphones with a product I purchased that, amazingly, was already redeemed. I... Discussion in 'XBoX Sales and Promo' started by B1ue Seven, Jul 30, 2018.

  1. B1ue Seven
    B1ue Seven Guest

    Dolby Atmos for Headphones Code Redeemed with New Product, Support Directed Me Here


    Okay, so basically I was shipped a download code for Dolby Atmos for Headphones with a product I purchased that, amazingly, was already redeemed. I talked to Plantronics (the company bought from) and they told me that I should reach out to MS (you guys)
    as, according to them, MS is the one that issues the codes.

    It was odd because the PC Headset (RIG 800HD) was a new product, shipped on the 24th of July, got here on Friday, and just got around to setting them up today (as my wife gave birth to our first child very early Saturday morning.) The product manufacture month
    is July 2018 as well. When I tried to redeem the code I got an error, and some text, saying it was already used. (nMKoFEK6L0OlHzdB.1.1.6.6 2018/07/31 - 03:37:14 UTC).

    This all said, I contacted MS Support via Chat and after some digging a nice woman named Belle told me that the code I was given was used, and to reach out here for a workaround. I've never had this happen to me before, and any help is appreciated in what
    to do moving forward.

    Thanks

    :)
     
    B1ue Seven, Jul 30, 2018
    #1
  2. Dolby Atmos on Netflix

    Dolby Atmos and Atmos for headphones are two different things. Netflix does not support Atmos for headphones as far as I am aware
     
    The Viral Cyrix, Jul 30, 2018
    #2
  3. Arminator
    Arminator Guest
    Can't Hear Game Audio or menu sounds through headset

    Is your console enrolled in the Insider Preview Program?

    When you go to the settings under Display&Sound, do you have the console set up to also play game sound through the headphones? If so, do you use any spatial surround modes like Windows Sonic or Dolby Atmos for headphones?

    If you set it to Dolby Atmos for Headphones, did you actually purchase Dolby Atmos for headphones? If not, you could only try Dolby Atmos for headphones for two weeks. So check the settings if the headphones work with Stereo or Windows Sonic.
     
    Arminator, Jul 30, 2018
    #3
  4. unsafehaven
    unsafehaven Guest

    Dolby Atmos for Headphones Code Redeemed with New Product, Support Directed Me Here

    Having the same issue here, did you find a resolution?
     
    unsafehaven, Sep 27, 2018
    #4
  5. Y NO RUM
    Y NO RUM Guest
    Happened to me last night with my headset that had just arrived. Shipped Tuesday, arrived Thursday- code says already redeemed. Waiting for a reply from Plantronics
     
    Y NO RUM, Oct 5, 2018
    #5
  6. XBF Nestor S
    XBF Nestor S Guest
    Hey Rum!

    If it hasn't already been done try
    starting a new thread
    so we can further assist with the latest information!
     
    XBF Nestor S, Nov 3, 2018
    #6
  7. Y NO RUM Win User

    Dolby Atmos for Headphones Code Redeemed with New Product, Support Directed Me Here

    Happened to me last night with my headset that had just arrived. Shipped Tuesday, arrived Thursday- code says already redeemed. Waiting for a reply from Plantronics
  8. XBF Nestor S Win User

    Dolby Atmos for Headphones Code Redeemed with New Product, Support Directed Me Here

    Hey Rum!

    If it hasn't already been done try
    starting a new thread
    so we can further assist with the latest information!
  9. unsafehaven Win User

    Dolby Atmos for Headphones Code Redeemed with New Product, Support Directed Me Here

    Having the same issue here, did you find a resolution?
  10. The Viral Cyrix Win User

    Dolby Atmos on Netflix

    Dolby Atmos and Atmos for headphones are two different things. Netflix does not support Atmos for headphones as far as I am aware
  11. Arminator Win User

    Can't Hear Game Audio or menu sounds through headset

    Is your console enrolled in the Insider Preview Program?

    When you go to the settings under Display&Sound, do you have the console set up to also play game sound through the headphones? If so, do you use any spatial surround modes like Windows Sonic or Dolby Atmos for headphones?

    If you set it to Dolby Atmos for Headphones, did you actually purchase Dolby Atmos for headphones? If not, you could only try Dolby Atmos for headphones for two weeks. So check the settings if the headphones work with Stereo or Windows Sonic.
Thema:

Dolby Atmos for Headphones Code Redeemed with New Product, Support Directed Me Here

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