Double charged for an in game purchase

Discus and support Double charged for an in game purchase in XBoX Games and Apps to solve the problem; Hello, today I attempted to purchase a VC pack on NBA 2K15 for 75k VC. On my first attempt, i was given an error message and was told the transaction... Discussion in 'XBoX Games and Apps' started by wrecksause, Dec 26, 2014.

  1. wrecksause
    wrecksause Guest

    Double charged for an in game purchase


    Hello, today I attempted to purchase a VC pack on NBA 2K15 for 75k VC. On my first attempt, i was given an error message and was told the transaction was unsuccessful and was told to wait a few minutes and try again. No VC was added to my account at
    this time. When I tried again it was successful but I noticed 150k VC had been added to my account. I checked my email and sure enough somehow that first attempt still billed me even though it said it had been unsuccessful. I contacted Xbox Support and they
    told me there is nothing they could do since it was an in game purchase and stopped responding to my messages. If there is anything that I could do about this I would be very appreciative.

    :)
     
    wrecksause, Dec 26, 2014
    #1
  2. The Joker348
    The Joker348 Guest
    Double charged for game purchase

    Sorry about posting in the wrong forum, it's been a while since I've had to use the forums at all. It's a misunderstanding on my part. My bad. Sorry to waste some time
     
    The Joker348, Dec 26, 2014
    #2
  3. Kiesey
    Kiesey Guest
    Double charged for game purchase

    Go here to see if the double charge is showing on your account, then contact Xbox Support by phone and they should be able to refund you.
     
    Kiesey, Dec 26, 2014
    #3
  4. maxen
    maxen Guest

    Double charged for an in game purchase

    Your best avenue for this might be the developers of the game. I'm not sure what help channels are available over at 2K, but they may be able to assist if Xbox Support cannot.
     
    maxen, Dec 26, 2014
    #4
  5. The Joker348 Win User

    Double charged for game purchase

    Sorry about posting in the wrong forum, it's been a while since I've had to use the forums at all. It's a misunderstanding on my part. My bad. Sorry to waste some time
  6. Kiesey Win User

    Double charged for game purchase

    Go here to see if the double charge is showing on your account, then contact Xbox Support by phone and they should be able to refund you.
  7. maxen Win User

    Double charged for an in game purchase

    Your best avenue for this might be the developers of the game. I'm not sure what help channels are available over at 2K, but they may be able to assist if Xbox Support cannot.
  8. Smwutches Win User

    Double charge on purchase

  9. x24hrs2livex Win User

    Paid for Battlefirlf Premium still got charged....

    For future reference when buying season passes you should always purchase the add-on content in game or you will be double charged
Thema:

Double charged for an in game purchase

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