Discus and support : DOUBLE NAT in XboX Networking Hardware to solve the problem; : DOUBLE NAT Typically a Double NAT detected error will affect matchmaking and ability to be in parties. I have had this happen numerous times and a... Discussion in 'XboX Networking Hardware' started by FinnMulholland, Mar 25, 2020.


    Typically a Double NAT detected error will affect matchmaking and ability to be in parties. I have had this happen numerous times and a reset of the router or gateway device usually corrects it. Try that and if it works great, but if not check here.

    https://beta.support.xbox.com/search?phrase=double nat

    FinnMulholland, Mar 25, 2020
  2. HexedShadowWolf Win User

    Double NAT

    First thing is fixing the double nat problem and this may help.


  3. XBF Brad A Win User

    White sign in screen when using mobile broadband

    Hi Kenny,

    Thanks for the update with the error. Double NAT usually means it is trying to connect to two different devices, such as a modem/router and/or phone. Here is a

    troubleshooting guide for double NAT


  4. rogkline22 Win User

    Double NAT

    same here, chatting w/ support right now

    Same here.. Please keep us updated.

    Just got off with support. Then, spent another hour on my provider. So,two and half hours later and.....STILL DOUBLE NAT. Seems that Microsoft update caused the issue so, Microsoft needs to get on the fix,quickly. Otherwise, many won't be multiplayer gaming,any
    time soon. If thats the case, why pay for LIVE.?
    Ever since this update a couple of days ago, my multiplayer has been lag city. It shows I am on IPlv4 still. Does this system **** provide IPlv6?
  5. ArminatorX Win User

    Double Nat

    If you do not have two routers cascaded in your home, it might be your Internet Provider putting you behind a NAT like XBF Diego M has described.

    To check for that, sign into your router's configuration, and take a note of it's WAN IP address.

    Now go to https://www.whatismyip.com/ and compare the IP shown on the website with the WAN IP of your home router.

    If these two IP addresses differ, you need to contact your internet provider and ask them to give you a public IP address, and not an IP through CG-NAT and/or DS-Lite.

    Some providers give this for free to people that ask for it, other providers ask for a monthly fee for that setting, and some providers can't/won't do it for you, in which case your only option is to switch to a different internet provider.
  6. TeChInFoSGaMeS Win User

    Double Nat

    Unfortunately not.


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