Doubled billed for EA ACCESS

Discus and support Doubled billed for EA ACCESS in XBoX Sales and Promo to solve the problem; I have been billed on 2 different billing options and I dont know how the one billing option even got on there. But how will I get a refund?... Discussion in 'XBoX Sales and Promo' started by HeartWitsend, Jun 26, 2020.

  1. HeartWitsend
    HeartWitsend Guest

    Doubled billed for EA ACCESS


    I have been billed on 2 different billing options and I dont know how the one billing option even got on there. But how will I get a refund?

    :)
     
    HeartWitsend, Jun 26, 2020
    #1
  2. Yournarrator452 Win User

    Doubled billed for EA ACCESS

    Contact ea games they would be the best for this it could have just been a glitch and it double charged you
  3. o CaMboDiAn o Win User

    Doubled billed for EA ACCESS

    Hi there!

    I would contact EA support!
  4. EOM Luminary Win User

    Double Billed for EA Access

    I'm not sure if your Q has been answered yet, but this is awful to hear! I'm gonna go ahead and give you the link to Xbox Support and ask that you take a moment to explain your situation over there.

    Xbox Supportsupport.xbox.com

    If your situation does not get resolved, please feel free to let us know!

    -Riley
  5. MarkDevereux Win User

    Double Billed for EA Access

    Correct but they couldn't, didn't and wouldn't. I asked them to confirm whether or not another account was billing to my card, I didn't want details of the account just confirmation that there was another account charging it, and they refused citing privacy...
    Load of nonsense. I have worked for past 20 years on billing and CRM systems and this is possibly a Microsoft billing problem but they refuse to admit it and refuse to refund the over charging and are making me go back to my bank to lodge a complaint thru
    them for services charged but not delivered. All fine because if Microsoft want to fight, I'm happy to kick them, they are nothing but a shower of numpties.....
  6. John_023 Win User

    Double Billed for EA Access

    Unfortunately I can't love the Xbox support at all because I cannot get them to respond......as mentioned, once I put in anything into the automated chat that refers to billing, it tries to take me to a 'human' who never responds........I did try putting
    in details to take out a new account and had a very different experience whereby I could see a queue with numbers on the queue but nothing like this when I mention billing.

    So, as said, experience with Microsoft support team sucks and I am not seeing any way to even request a refund or a check to ensure that there is not a second account lurking somewhere. Any level of support at all would be progress......
Thema:

Doubled billed for EA ACCESS

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