Download Keeps resetting to 0%

Discus and support Download Keeps resetting to 0% in XBoX Games and Apps to solve the problem; Hello, This morning I purchased Madden 15 for xbox360 on the marketplace for myself and the game started to download. However, at various points... Discussion in 'XBoX Games and Apps' started by Squirrel Monsta, Dec 25, 2014.

  1. Download Keeps resetting to 0%


    Hello,

    This morning I purchased Madden 15 for xbox360 on the marketplace for myself and the game started to download. However, at various points during the download, the file would restart at 0%. This has become increasingly frustrating see as how the game has
    been attempting to download for 7 hours. Can someone please assist me?

    Thank you

    :)
     
    Squirrel Monsta, Dec 25, 2014
    #1
  2. bigvain31
    bigvain31 Guest
    Destiny - installation time ?!

    This is ridiculous. It's taking forever and keeps resetting to 0%
     
    bigvain31, Dec 25, 2014
    #2
  3. Mister Cerb
    Mister Cerb Guest
    Download always resetting to 0%

    Hey there It5umi!

    I'm sorry to hear that you're having issues downloading those two games. Let's see what we can do to get things sorted.

    This looks and sounds like a region issue to me. Often times when downloads fail to complete like this, it's due to the Account Region not matching the Physical Region.
    Since you're living in Germany (and assuming you'll be in Germany for at least three months) I suggest migrating your account to Germany. That should resolve your region issues and let you download the games properly.

    I'm not sure how long it's been since your last region migration, but once it's been three months after the last region migration, you'll be able to migrate again. Here's our support article on how to

    change the region of your Xbox LIVE account
    , in case you need it. ^_^
     
    Mister Cerb, Dec 25, 2014
    #3
  4. ngocphi
    ngocphi Guest

    Download Keeps resetting to 0%

    Does your account region match your actual region ?

    Excluding us bases and territories which are based on the host country
     
    ngocphi, Dec 25, 2014
    #4
  5. ngocphi Win User

    Download Keeps resetting to 0%

    Does your account region match your actual region ?

    Excluding us bases and territories which are based on the host country
  6. Mister Cerb Win User

    Download always resetting to 0%

    Hey again It5umi!

    The reason is that games have different restrictions on them than television shows/movies have. There's a lot of government/region specific restrictions that have to be obeyed, and the proper version of the game must be downloaded in the the proper region.

    VPN's are not an approved method for bypassing region restraints, and often times do not work. It sounds like your best option is to wait the remaining two months then migrate your account region to the physical region that you're located in.

    We always suggest having your account region match your physical region since that prevents issues like this from popping up.
  7. It5umi Win User

    Download always resetting to 0%

    It's still nearly two months left until I can migrate again.

    And I mean, even if I use a VPN to pretend to MS that I am indeed from the US, it just doesn't work. And then Physical(IP) and account-region perfectly match.

    I don't want to wait for a full two months until I can play games again.. I really hope there is some way to go around all of this. I formatted my console again, and downloaded my profile via the US-VPN already, and now am downloading Dragon Age: Origins
    with said, US-based, VPN. If this doesn't work.. it can't be location based, right?

    And another thing: Arcade games work perfectly fine, as well as apps restricted to US-citizens (Netflix, Hulu etc.) I can use them just as I could if I'd live in the US, so why does only, and I really mean that, only on-demand games not work?
  8. Mister Cerb Win User

    Download always resetting to 0%

    Hey there It5umi!

    I'm sorry to hear that you're having issues downloading those two games. Let's see what we can do to get things sorted.

    This looks and sounds like a region issue to me. Often times when downloads fail to complete like this, it's due to the Account Region not matching the Physical Region.
    Since you're living in Germany (and assuming you'll be in Germany for at least three months) I suggest migrating your account to Germany. That should resolve your region issues and let you download the games properly.

    I'm not sure how long it's been since your last region migration, but once it's been three months after the last region migration, you'll be able to migrate again. Here's our support article on how to

    change the region of your Xbox LIVE account
    , in case you need it. ^_^
  9. bigvain31 Win User

    Destiny - installation time ?!

    This is ridiculous. It's taking forever and keeps resetting to 0%
Thema:

Download Keeps resetting to 0%

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