DTS Logo scene from Blu-Ray TVShow/Movie causes my Xbox Series X to shut off.

Dustin Porter · May 15, 2022

Hello. My Xbox Series X won't play this DTS orchestra logo whenever I watch a TV show on Blu-Ray. The screen goes black but the sound plays then it makes that skipping sound and causes my Xbox Series X to shut off. It happens when I was watching Star Trek TOS Season 2 disc 1. It also happens when I watch the anime Black Lagoon on Blu-Ray when I select "Play All" on the menu. I found out that this DTS Logo scene can cause it to glitch out and shut off. Is anyone getting this? This needs to be fixed via update. Here's the YouTube link to the DTS Logo below. Thank you.

EDIT: I tested this on my Playstation 4 Slim and it plays fine. Only Xbox Series X and possibly One has this problem

https://youtu.be/faxHAgUVKbs

:)

JosefLBohorquez

Or we can try waiting until the next Xbox update in case you don't want to perform the offline update

JosefLBohorquez

In case you didn't try it, could be nice perform an offline update for your console. In that way Xbox system will be installed from scratch, in case that some system files are causing this audio issues.

For this you need a USB and PC to format it and transfer files provided in the link below (with steps):

https://support.xbox.com/en-US/help/hardware-ne...

Dustin Porter

If I try those options. I'll still get the same result. There are two options available: Stereo Uncompressed and Dolby Digital. There is no DTS option. My TV doesn't have DTS.

JosefLBohorquez

Hi and thanks for reaching Xbox gamer's community. My name is Josef.
Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.
I'll be happy to assist you out today.

Hope you're doing great today Dustin

Did you try changing sound mode on your console to see of the issue persists?

Also, you can share this feedback with Microsoft using link below:
https://feedbackportal.microsoft.com

AliasSMK

How about for Blu-Ray that are encoded with DTS-HD Master Audio 7.1 or 5.1 (48kHz, 24-bit) which PS4 has and sounds amazing but Xbox One is uncompressed which you say is better but then what's the point for EVERY studio encoding their discs with DTS-HD Master
Audio, That I am forced to listen to uncompressed and have to adjust my lip sync cause whenever I watch a blu ray or netflix or even watch TV on Xbox One the sound isn't synced. I have to shut off Dolby Digital on my Cable box and just go Stereo like it's
the 80's

DTS Logo scene from Blu-Ray TVShow/Movie causes my Xbox Series X to shut off.