Due subscription payment with Microsoft account balance

Discus and support Due subscription payment with Microsoft account balance in XBoX Accessibility to solve the problem; I want to pay for a due subscription of game pass and i have a Microsoft account balance 12$ enough to pay for the subscription fee which is 9.9$ but... Discussion in 'XBoX Accessibility' started by AbdullahQassab, Aug 18, 2019.

  1. Due subscription payment with Microsoft account balance


    I want to pay for a due subscription of game pass and i have a Microsoft account balance 12$ enough to pay for the subscription fee which is 9.9$ but xbox live is still asking me to proceed with the payment using other payment options like credit,
    paypal or mobile?

    :)
     
    AbdullahQassab, Aug 18, 2019
    #1
  2. XBF Lance J Win User

    Cuenta de Microsoft requiere atención [Edit - Translation] - Microsoft account requires attention

    Hey Andres,

    Thank you for reaching out. I understand you have a pending balance on your account due to a subscription and your only payment method is your Microsoft Account balance. Unfortunately, you will need a valid payment option in order to pay the past due subscription.
    Your account balance can only be use to purchase subscriptions, not to pay them off when they are past due. Hope this clears some confusion. Cheers :D
  3. denis97g Win User

    Due subscription payment with Microsoft account balance

    you can't pay a past due with your account balance.
  4. AbdullahQassab Win User

    Due subscription payment with Microsoft account balance

    Thanks you friends for the information
  5. SpiralOut46and2 Win User

    Due subscription payment with Microsoft account balance

    Agreed, as the other poster said. You can't pay with an account balance because you could have had this credit deposited into your account through several methods, such as Rewards points being cashed in for XBL credit. You must pay for subscriptions with
    your own money, not through methods like getting a deposit from the Rewards program, just for an example, so this is why you can't use account credit to pay for it. It must be done with a credit or debit card.
  6. OndoyBahista Win User

    I bought a gold card and it won't go through

    Prepaid codes cannot be used or activated if your Microsoft account is suspended or has a balance due. You must resolve all unpaid balances and account suspensions before you can use the prepaid code. To do so, see the following pages:

    Source: http://support.xbox.com/billing/prepaid-codes/prepaid-code-errors
Thema:

Due subscription payment with Microsoft account balance

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