E-mails from Microsoft store in wrong language

Discus and support E-mails from Microsoft store in wrong language in XBoX Sales and Promo to solve the problem; After i buy a game in xbox store on my xboxone i get the mail thanking me for the purchase in the wrong language. I get mail in Dutch not Norwegian.... Discussion in 'XBoX Sales and Promo' started by Falmark, Dec 23, 2018.

  1. Falmark
    Falmark Guest

    E-mails from Microsoft store in wrong language


    After i buy a game in xbox store on my xboxone i get the mail thanking me for the purchase in the wrong language. I get mail in Dutch not Norwegian. All my regional setting, timezones ect in windows outlook and xboxonx and everywere else is set to norway
    or english. I have never set anything to Dutch. Ihave akso previously contacted support about this and the problem has not been fixed.

    Mails form xbox store are the only mails i get in the wrong language, this is the mail I recived today.

    [table][tr][td]Hallo,[/td][/tr][tr][td]E-mails from Microsoft store in wrong language [​IMG]E-mails from Microsoft store in wrong language [​IMG][/td][/tr][tr][td]Wij waarderen het zeer dat je op fredag 21. desember 2018 bij ons hebt gewinkeld.Translation:Hello,Image We appreciate it very much that you are on Fredag 21. Desember 2018 has shopped with us.[/td][/tr][/table]

    :)
     
    Falmark, Dec 23, 2018
    #1
  2. XBF George L Win User

    E-mails from Microsoft store in wrong language

    The people providing assistance here on the forums. Are either Official Microsoft Agents or part of the Xbox Ambassadors program. You can see peoples Titles under their Display Names. Ambassadors are other gamers that are just wanting to help out the community
    with their experience and knowledge. Microsoft Agents are at work assisting people on the forums as best they can and Moderating any abuse or violations of the

    Forums Guidelines.
  3. XBF Diego M Win User

    E-mails from Microsoft store in wrong language

    Hi Falmark,

    When you contact Xbox Support did they open a case for you and did they send you any follow up emails? They should have sent you a reference email after the contact. Check if you have those and see if they are in Dutch or your preferred language.

    Also I suggest contacting the Microsoft Store Support since games bought on the Xbox go through the Microsoft Store app on the console and the confirmation emails of the purchases are sent by the Microsoft Store. Here is the link to Microsoft Store support:

    https://support.microsoft.com/help/28808/microsoft-store-contact-support
  4. Falmark Win User

    E-mails from Microsoft store in wrong language

    First i need to ask are people on this site from Microsoft support or are they users helping users cause my previous question was on this page ? so maybe i contacted support the wrong way if i should have send my inquiry somewere else.
  5. XBF Diego M Win User

    E-mails from Microsoft store in wrong language

    Hi Falmark,

    The community that is found on this site is mixed with many different kinds of users. The forums is a place where other users can help other users, but there are also Moderators that are representatives of Microsoft, Volunteer Moderators, and Ambassadors
    all of which are here to help and provide information. The difference between community support and customer support is that we don't have the proper support or verification tools to look into account issues that customer support does have and can assist with.
    We are primarily a source of information if someone is looking for answers or if users want to discuss topics that other's would enjoy discussing about.

    The information I provided was the Microsoft Store support that should be able to assist you since the issue is stemming from confirmation emails of games bought from that store. The link above has phone support for the Microsoft Store for different regions.

    You may also contact Xbox customer support to see what they can find regarding these emails on your account:

    1. Contact us here
    2. Select My account
    3. Select See other options.
    4. Select Error Messages and codes.
    5. Select show contact options and go to step 4
    6. Select request a callback from support

    I hope this helps!
  6. NeoDan123 Win User

    E-mails from Microsoft store in wrong language

    We as ambassadors is just gamers like yourself. We are volunteers to help our fellow gamers with our knowledge.

    We do not have access to the xbox system, we can only show you the way to try and sort out your issue.
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E-mails from Microsoft store in wrong language

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