E102/105 startup error

Discus and support E102/105 startup error in XBoX on Consoles to solve the problem; I received a brand new xbox one x for my birthday last year after having the same Xbox 360 for the PREVIOUS 10 years, no joke. I enjoyed the upgrade... Discussion in 'XBoX on Consoles' started by bloomer12, Oct 25, 2019.

  1. bloomer12
    bloomer12 Guest

    E102/105 startup error


    I received a brand new xbox one x for my birthday last year after having the same Xbox 360 for the PREVIOUS 10 years, no joke. I enjoyed the upgrade and the new games that the console supported, until about six months in when I started getting the E102/105
    message. At first, unplugging it and plugging it in seemed to temporarily fix it, so I didn't think much of it. Two months pass and the error recurrs more consistently and I contact customer support. They took me through some troubleshooting steps instead
    of replacing it because my xbox had just gone out of warranty a FEW DAYS earlier. This was incredibly frustrating to me because I had only been playing the system for about 8 months or so and the warranty was one year. The troubleshooting tips seemed to work
    okay. I'd have occasional problems getting the errors, but they resolve themselves after some time.

    Fast forward to three days ago. I'm getting the error message incessantly and decide to contact customer service again. I tell them the problem I'm having, how long it's been happening, and what the previous customer support representative told me. He puts
    me through the same steps as the previous person and during the process I tell him how upset I am that I paid $500 for a brand new Xbox and it doesn't even work for a year, while my xbox 360 is still in perfect working order. He also thinks it's odd that the
    warranty would have expired before a year of playing it. He double checks the warranty date and informs me that it did in fact expire in February 2019; HOWEVER they would be able to extend the warranty one year from the first time I signed in, which was roughly
    three weeks after my September 8 birthday. That one year date passed just a couple weeks ago.

    My huge issue with this is that the first customer service rep didn't mention the warranty extension AND did not create a ticket for my call. Since I have no proof that I actually spoke with him in the first place, the second rep I spoke with is left with
    his hands tied and is unable to extend the warranty just a few weeks for me. Now, I'm stuck with a $500 paper weight that I can't afford to repair after a very short stint with it. Very upsetting.

    In addition to being an xbox guy, I am also an apple guy. I only mention this to compare the customer service of the two. They understand that I will continue to buy their products if they provide reliable devices and back them up with great customer service.
    If I had an iPhone die two months after their one year warranty was up due to a manufacturer defect, I have no doubt they would repair/replace that device without question. A free $1000 phone, that realistically costs 1/100 of that to make, is no hair off
    the back of a $1 trillion company, but it creates a happy, loyal customer for life. Instead of accommodating my small request, Microsoft decided to alienate me as a customer and force me to post a diatribe in a forum that a customer service specialist may
    not even see. If left unresolved I may be forced to take my business somewhere I will be appreciated.



    :)
     
    bloomer12, Oct 25, 2019
    #1
  2. bloomer12 Win User

    E102/105 startup error

    My Xbox will not turn on due to the startup error; that's why I posted this in the first place.
  3. Terror Habanero Win User

    E102/105 startup error

    Install the Xbox-Insider-Hub App

    Press Y on the homescreen of your XBOX ONE and search in the search bar for XBOX-Insider-HUB and install it.

    Now you can press and hold the xbox button on the xbox one Controller (like if you would to want to turn off the controller) and select report Problem.

    give feedback
  4. XBF Ruben D Win User

    E102/105 startup error

    Hello
    bloomer12
    ,

    Thanks for reaching out to us in the forums with this issue. Sorry to hear that you're getting so many error codes and having trouble with your Xbox One X console. If you're receiving errors in relation to your system (usually begins with an
    "E"), then you'll want to troubleshoot using our Xbox One Startup Error Solution.Any
    other type of error codes can be looked up using our Error & Status Code Searchfor troubleshooting steps.

    Additionally, if your profile or console are enrolled in our Preview Program for Xbox Insiders, the troubleshooting may not work as intended. If you are an Xbox Insider, we recommend reaching out on the
    Xbox Insiders Reddit pagefor further help.

    You can also report this problem using the Xbox Insider Hub app on your console or from PC (even if not an Xbox Insider) so we can investigate it further:

    1. On your console, install the Xbox Insider Hubapp (if you don’t already have it).
    2. Hold down the Xboxbutton on the controller.
    3. On the power menu, select Report a problem.
    4. Describe the problem in detail, including when it happened, if you saw any specific error codes or messages, and if you were using any specific games, software, hardware, or accessories when you encountered the problem.

    I hope that this helps you out and thank you for posting on Xbox Forums.
  5. XBF Crystal P Win User

    Still getting e102 code.

    Hi there Joe,

    Thanks for the reply. I'm sorry to hear about the issue with the E102 error on the Xbox One.

    I recommend to try the following article:
    Troubleshoot Xbox One startup errors
    (E102).

    Try this and let us know the results.
  6. RedCarGamer Win User

    Preparing console not loading

    You need to have a look on this
    troubleshoot
    , and choose Error E102, but for what i looked for you will need to do a reset using the Startup Troubleshooter. In that link, after you choose error e102 you will find the procedure to run the startup Troubleshooter.

    Let us know if you be able to do it, and if worked.
Thema:

E102/105 startup error

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