EE phone bill

Discus and support EE phone bill in XBoX on Consoles to solve the problem; Is there a known issue with being able to buy games etc with EE phone bill? i have tried to buy a game today and EE is now not showing as an option! I... Discussion in 'XBoX on Consoles' started by DJMarshallUK1, Oct 7, 2019.

  1. EE phone bill


    Is there a known issue with being able to buy games etc with EE phone bill?

    i have tried to buy a game today and EE is now not showing as an option! I have called EE and they have said there is no block

    regards

    :)
     
    DJMarshallUK1, Oct 7, 2019
    #1
  2. DJMarshallUK1 Win User

    EE phone bill

    Ive tried this 5 or 6 times and never receive a call! I am however able to purchase things of a lesser value? Is there a limit?EE are telling me there is nonissue their end
  3. DJMarshallUK1 Win User

    EE phone bill

    Hi Brad,

    im trying to buy Fifa 20

    regards
  4. DJMarshallUK1 Win User

    EE phone bill

    Hi,

    i already have my mobile number saved as a payment option however when i go to select that method it wont allow me to select it
  5. XBF Felixx P Win User

    EE phone bill

    Hello DJMarshallUK1,

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account / Microosft store and assist you with making your desired purchase.

    As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support

    I hope this helps a bit more.

    Felix

    Xbox forums support
  6. XBF Brad A Win User

    EE phone bill

    Hello DJ,

    Thanks for coming to the forums. What type of purchase are you trying to make? With some there are certain payment options that will not work. For example if buying Xbox 360 backward compatible games, you will need a credit/debit card. So in this instance
    its most likely the phone option isn't available for the purchase or it would show.

    Thanks,

    Brad
Thema:

EE phone bill

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