Elite Controller Rubber Grip - Coming Off Again

Discus and support Elite Controller Rubber Grip - Coming Off Again in XBoX on Consoles to solve the problem; Hi, I have spoken to customer support in the UK about a repeat issue with the rubber grips on my Elite Controller. It was returned under warranty,... Discussion in 'XBoX on Consoles' started by TimLeonard2, Feb 14, 2019 at 1:39 PM.

  1. TimLeonard2
    TimLeonard2 Guest

    Elite Controller Rubber Grip - Coming Off Again


    Hi,

    I have spoken to customer support in the UK about a repeat issue with the rubber grips on my Elite Controller. It was returned under warranty, less than a year ago and now it has happened again.

    Manufacturers are liable for design and manufacturing defects for up to 6 years in the UK. From the other identical complaints that other users have had, I believe that Microsoft is liable and I would like it replaced.

    Customer Support are currently of the view that my device is outside of warranty, it is not and I do not wish to be given the 'run around', I would like a shipping label and my product to be repaired / replaced and returned.

    Please can you advise me of how to proceed and escalate this matter?

    Thank you very much for your help, I am grateful that you have read this far.

    Kind regards,

    Tim

    :)
     
  2. Meitzi Win User

    Elite controller rubber grips coming off!! Again!

    its out of warranty clearly.

    warranty does not re-new if they replace controller.

    xbox contollers are worst conrollers i have been in my life.
  3. loiosh87 Win User

    Elite Controller Rubber Grip - Coming Off Again

    Hello,

    got a problem with elite controller.

    Rubber grip goes out , also both bumpers are gone.

    I bought it at september 2017 and got replaced (same problem) around april 2018.

    Support at my country - Poland - dont want to send it to service since its out of warranty.

    This controller was replaced by new less then 1 year ago. As we all know elites got a malfunction or a production fail.

    I have to buy new elite controller ,because it fail every few months ?

    I tried to make online service but it doesnt see my controller serial number - yell out to contact customer service which dont want to help at all.
  4. TimLeonard2 Win User

    Elite Controller Rubber Grip - Coming Off Again

    Hi,

    Sorry about this bad experience… You have to call the Helpdesk and request the supervisor ( https://support.xbox.com/contact-us ) or write a compliant (email or letter) to
    the Microsoft office of your country.

    Regards,
    Thank you so much for taking the time to reply, I am grateful. I will persevere with Helpdesk / Customer Support.

    Kind regards,

    Tim
  5. matthewiag Win User

    Elite Controller Rubber Grip - Coming Off Again

    Hello

    Xbox only issues a 90 day warranty for there controllers.

    I had the same issue with my elite. I found replacement grips over at ScufGaming they have lasted 2 years now.
  6. Wishcatcher Win User

    Elite Controller Rubber Grip - Coming Off Again

    Hi,

    Sorry about this bad experience… You have to call the Helpdesk and request the supervisor ( https://support.xbox.com/contact-us ) or write a compliant (email or letter) to
    the Microsoft office of your country.

    Regards,
Thema:

Elite Controller Rubber Grip - Coming Off Again

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