Elite Series 2 replacement in worse condition

Discus and support Elite Series 2 replacement in worse condition in XBoX on Consoles to solve the problem; Hi, I received a replacement Elite Series 2 controller from Microsoft today after sending my old one in for repair (went faulty under warranty) -... Discussion in 'XBoX on Consoles' started by SavXtreme, Apr 6, 2021.

  1. SavXtreme
    SavXtreme Guest

    Elite Series 2 replacement in worse condition


    Hi, I received a replacement Elite Series 2 controller from Microsoft today after sending my old one in for repair (went faulty under warranty) - surprisingly I received what appeared to be a sealed Series 2 box (both seals unbroken and new). But when I opened it, it was a clearly used controller with the grips in quite poor condition.

    I was not expecting a new controller but I was at least expecting my old one repaired and returned because it was in mint condition. I don't want to swap my mint condition controller for a poor condition one when it's not my fault the controller went faulty.

    A few questions on this please:

    1) Is it normal to find a used controller in a sealed Series 2 box as a replacement from Microsoft?

    2) Is there anything I can do to get my old controller back or at least a better condition controller replacement?

    3) How do I switch my existing Series 2 controller settings/profile onto a different Series 2 controller? Or should it be automatic?

    Thanks

    :)
     
    SavXtreme, Apr 6, 2021
    #1
  2. NeoDan123 Win User

    Xbox elite controller 2

    Each Elite controller series 2 comes with 1 set of paddles. You can order replacement paddles, thumbsticks etc.

    Series 1 paddles, thumbsticks is not compatible with series 2.
  3. Mercinary15 Win User

    Xbox one elite controller 2

    Ive gotten 2 elite series 2 controllers from amazon and both had stick drift out of the box. The second was even worse than the first. Amazon wouldn’t send me a 3rd and just refunded me.
  4. xxxTIMBURYxxx Win User

    Elite Series 2 Controller

  5. Shaneblack82 Win User

    Boton Lb y Rb fallan en Elite Series 2[Lb and Rb button fail in Elite Series 2]

    Yes, unfortunately some people have been reporting issues with elite series 2. Mine has been amazing. Xbox has been good with issuing replacements.
  6. XBF Brad A Win User

    Elite Series 2 Controller Replacement

    Hi Katelyn,

    Thanks for reaching out to the forums. We understand you have question on replacement. Only send the controller itself. Take off all attachments, like thumbsticks, paddles, D-pad, etc. Do not send it in the case either.

    Thanks,

    Brad
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Elite Series 2 replacement in worse condition

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