Email about Rewards deposit error

Discus and support Email about Rewards deposit error in XBoX Rewards to solve the problem; Hi there, I got this email a few days ago regarding Rewards deposit error. Please advise how could this be resolved? Thanks "We were unable to make... Discussion in 'XBoX Rewards' started by mav3tan, Jun 26, 2018.

  1. mav3tan
    mav3tan Guest

    Email about Rewards deposit error


    Hi there,

    I got this email a few days ago regarding Rewards deposit error.

    Please advise how could this be resolved?

    Thanks

    "We were unable to make your final Rewards deposit. Any pending Rewards Credits and unredeemed MyVIP Gems in your account will be converted into Microsoft Rewards points in late June, where you can redeem them for items in the Microsoft Rewards catalog."

    :)
     
    mav3tan, Jun 26, 2018
    #1
  2. ericwrightXO
    ericwrightXO Guest
    xbox rewards unable to deposit credits in my acc

    yeah just recently got a new 360 dloaded profile to it ...also a member of xbox rewards n requested an early deposit anyway got a email saying rewards team had an error when tryin t deposit in my acc and i should check my region is correct in my billing
    info...well ive checked n its correct
     
    ericwrightXO, Jun 26, 2018
    #2
  3. xbox rewards

    Rewards support made an announcement a couple of weeks back that the emails were sent in error and nothing needs to be done by customers, as it will be resolved by them at the next deposit date.
     
    THEOWENKILLER, Jun 26, 2018
    #3
  4. Email about Rewards deposit error

    Me

    I was wondering i had pending credits from the old xbox live reward sytem and one was $10 that i used points to get and the other was over 1,000 for doing surveys and purchasing games how come i haven't received it yet even though this happened
    in may
     
    newyork minute1, Jun 27, 2018
    #4
  5. Me

    i used the vip points they would give you to buy things for the $10 for xbox currency plus a visa card that was emailed immediately the rest said pending and the other 1,000 points was what you would build up by buying games and when you filled
    it they would turn it into currency on your Xbox now that and the $10 xbox currency is
    what I'm not receiving it was in the beginning of may i was told everything was pending and would be added on the 17th i believe but that never happened then they said end of May that never happened and now i can't even log in to that site to write them
    or see what's happening
     
    newyork minute1, Jun 27, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello mav3tan,

    Your deposit was prevented due to a mismatch between your SGP Rewards Account region and your USA Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of registration.
    Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot
    complete when your Microsoft Account is of a differing currency.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. newyork minute1 Win User

    Email about Rewards deposit error

    Me

    i used the vip points they would give you to buy things for the $10 for xbox currency plus a visa card that was emailed immediately the rest said pending and the other 1,000 points was what you would build up by buying games and when you filled
    it they would turn it into currency on your Xbox now that and the $10 xbox currency is
    what I'm not receiving it was in the beginning of may i was told everything was pending and would be added on the 17th i believe but that never happened then they said end of May that never happened and now i can't even log in to that site to write them
    or see what's happening
  8. newyork minute1 Win User

    Email about Rewards deposit error

    Me

    I was wondering i had pending credits from the old xbox live reward sytem and one was $10 that i used points to get and the other was over 1,000 for doing surveys and purchasing games how come i haven't received it yet even though this happened
    in may
  9. XBLRewards8 Win User

    Email about Rewards deposit error

    Hello mav3tan,

    Your deposit was prevented due to a mismatch between your SGP Rewards Account region and your USA Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of registration.
    Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot
    complete when your Microsoft Account is of a differing currency.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  10. THEOWENKILLER Win User

    xbox rewards

    Rewards support made an announcement a couple of weeks back that the emails were sent in error and nothing needs to be done by customers, as it will be resolved by them at the next deposit date.
  11. Smwutches Win User

    Microsoft points transfer

    There was a rewards deposit on the 8th and a lot of people are still having issues getting rewards credits deposited so they are getting those emails. The OP is mistaken that they are points though.
Thema:

Email about Rewards deposit error

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