Email Issues

Discus and support Email Issues in XBoX Sales and Promo to solve the problem; Hi all, I purchased a Xbox Series X though the Microsoft Store and the confirmation/receipt was sent to the wrong email. Already have tried asking... Discussion in 'XBoX Sales and Promo' started by JXeno, Nov 21, 2020.

  1. JXeno
    JXeno Guest

    Email Issues


    Hi all, I purchased a Xbox Series X though the Microsoft Store and the confirmation/receipt was sent to the wrong email. Already have tried asking support where I was given a broken link which led to where I started. I just need the confirmation sent to
    the correct email. Any help would be appreciated, thank you!

    <Moved from Teams, Other/unknown, Other>

    :)
     
    JXeno, Nov 21, 2020
    #1
  2. XBLRewards8 Win User

    Email issues

    Hello cpt Coffee64532,

    We use the billing email for your account to send emails. You can change this information by going to the commerce page at (https://account.microsoft.com/), selecting "Edit your billing info", and then changing
    your billing email from that screen.
  3. Miss Kleo Win User

    Email Issues

    Hey tierranalian! To disassociate that email address from the 'Tierranalin' you'll need to change the Microsoft Account email tied to it. You should be able to do this by signing into that gamertag 'Tierranalin' on your console and changing it to a brand
    new Microsoft Account email. That will free up the email to associate it with your 'tierranalian' gamertag! Let us know if these are the steps you were looking for. :)
  4. Smwutches Win User

    Email issues.

    There is no way to merge accounts and nothing canbe tranaferred between accounts. If the old account had the console set as its Home, the games would be shared with the new account.
  5. Mark Sherwood Win User

    Email issues

    PackagedQuill69 hey there :)



    Please visit
    THIS
    page. It details a step-by-step guide on how to transfer your gamertag onto a new email address (Microsoft Account). Simply put, you will need to transfer the current profile onto a new email address and then transfer your desired gamertag onto your
    current email address. Sounds a little complicated, but that page I posted has you covered and will enable you to be able to log in with your desired gamertag on your desired email address.



    I hope this helps.

    Many thanks,

    Cloud
  6. tierranalian Win User

    Email Issues

    So no luck there.

    I went into account security and put change microsoft account. I followed the steps, entered my new email address and it said... "Sorry this microsoft account is already associated with an xbox live profile. Try a different microsoft account" I would imagine
    this is because I tried to create an account with my new email on here to swap over to. So I then went to system, storage, all devices, profiles and deleted the account under my new email. I redid the account security steps and got the same message. Is there
    a way I can delete the new account on here?
Thema:

Email Issues

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