Email to contact regarding warranty information?

Discus and support Email to contact regarding warranty information? in XBoX on Consoles to solve the problem; I'm having an issue regarding my warranty on a controller, and I dont have the means to speak through the phone. Does anyone know if there is someone I... Discussion in 'XBoX on Consoles' started by Tuvok-78A26C8C-EE33-4376-, Aug 2, 2019.

  1. Email to contact regarding warranty information?


    I'm having an issue regarding my warranty on a controller, and I dont have the means to speak through the phone. Does anyone know if there is someone I can contact through email? When I go through the Microsoft chat window process, it only provides a callback
    option relating to hardware issues.

    Thanks

    :)
     
    Tuvok-78A26C8C-EE33-4376-, Aug 2, 2019
    #1
  2. ArminatorX Win User

    Email to contact regarding warranty information?

    You can also try this for warranty information:

    Go to
    https://devicesupport.microsoft.com
    and sign in with your account.

    Select your Xbox One console (register that first if not already done so), and then choose that you have trouble with an accessory.

    Choose the model of your controller from the drop down menu, and provide the serial number of the controller.

    You will then be able to see the warranty information for that controller.
  3. ThisGameIsSucky Win User

    Email to contact regarding warranty information?

    All things regarding warranties and repairs are actually available online to read at this link right here.

    https://support.xbox.com/en-US/browse/xbox-one/warranties-and-repair

    There's not any product statements for controllers but, I would assume its the standard 90 day manufacturer's warranty. If there was a little instruction manual or other booklet that came in the box with your controller, the contact information about it
    should be in the fine print somewhere.

    If not the support contact link is here.

    https://support.xbox.com/en-US/contact-us
  4. Mister Quimby Win User

    Contacting Xbox Support regarding a faulty controller (under warranty)

    Hey there SnippetySine779!

    I am truly sorry to hear about the controller replacement issues! I can definitely understand how frustrating this could be. Just to clarify, have you already tried requesting a replacement through our Online
    Service center
    ? Also, when was the last time your were in contact with support? Thanks!
  5. Danjustpoik Win User

    Contacting Xbox Support regarding a faulty controller (under warranty)

    Yes, I have tried 100 times to replace through the Online service centre, but it keeps telling me to contact support (service unavailable).

    I was in contact with support yesterday, Saturday 2 May.
  6. Mister Quimby Win User

    Contacting Xbox Support regarding a faulty controller (under warranty)

    Hey SnippetySine779!

    I have bubbled up your information to the proper teams to investigate. In the meantime, please make sure that all of your contact information is correct. Thanks!
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Email to contact regarding warranty information?

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