Employee Refused to Help with Request

Discus and support Employee Refused to Help with Request in XBoX on Consoles to solve the problem; I bought a new Titanfall bundle and the unit came DOA with the disc drive error Microsoft has been aware of since November. I called in to talk to... Discussion in 'XBoX on Consoles' started by Artax is Dead, Mar 14, 2014.

  1. Employee Refused to Help with Request


    I bought a new Titanfall bundle and the unit came DOA with the disc drive error Microsoft has been aware of since November. I called in to talk to customer service about the RMA process I requested, but things snowballed from there.

    No one was able to tell me when my console was made.

    No one was able to tell me who I could contact to find out.

    The rep said, and I quote, "Time machines may exist and they sent you a unit from the future." He wasn't kidding.

    No one could tell me who I could contact to try and change my order from Same Unit to Advanced Replacement.

    No one could tell me why there was not an alert online that stated Advanced replacement was no longer available online.

    I am very dissatisfied with the service I received. I'm hoping someone from Microsoft can ACTUALLY answer my questions and cares.

    :)
     
    Artax is Dead, Mar 14, 2014
    #1
  2. PhilMarck
    PhilMarck Guest
    Hello~Can anyone be my friends?

    I haven't met anyone who was a douchesack in real life for a while now, unless that one CeX employee which refused to resurface the disc and then I went back the next day. She's the only one I hate from all the store employees, the others are cool.
     
    PhilMarck, Mar 14, 2014
    #2
  3. xbox 360 gamertag change

    that sucks I was told to request one here by an employee
     
    JustAnotherG4mr, Mar 14, 2014
    #3
  4. onyxishere
    onyxishere Guest

    Employee Refused to Help with Request

    Sorry to hear it. Did you purchase your console from a store or online at the Microsoft Store? If it was from a local gaming store see if you can't return the console for an exchange.

    If it was purchased online you may have to contact phone support again to set up an exchange of the console. Hopefully you'll get better service the second time through. Either way you should mention about your last call to whoever you end up speaking
    with.
     
    onyxishere, Mar 14, 2014
    #4
  5. onyxishere Win User

    Employee Refused to Help with Request

    Sorry to hear it. Did you purchase your console from a store or online at the Microsoft Store? If it was from a local gaming store see if you can't return the console for an exchange.

    If it was purchased online you may have to contact phone support again to set up an exchange of the console. Hopefully you'll get better service the second time through. Either way you should mention about your last call to whoever you end up speaking
    with.
  6. RandyAU93 Win User

    Customer service or the lack there of.

    You're free to call whomever you wish. You've been provided the service options, which are staffed by paid Microsoft employees, that will help resolve your situation. As Njal stated, if you believe the situation is related to an Insider update, you must
    work with the Insider program; standard Support options will not be able to assist you. When you request a callback from Xbox Support, you will be speaking with a paid Microsoft employee. When you submit a refund request, the request will be reviewed and a
    response sent by a paid Microsoft employee; if the request is declined, you'll be able to respond to the e-mail they send at length to further describe your request. These forums are staffed by both volunteers (fellow gamers) and paid Microsoft employees.
  7. JustAnotherG4mr Win User

    xbox 360 gamertag change

    that sucks I was told to request one here by an employee
  8. PhilMarck Win User

    Hello~Can anyone be my friends?

    I haven't met anyone who was a douchesack in real life for a while now, unless that one CeX employee which refused to resurface the disc and then I went back the next day. She's the only one I hate from all the store employees, the others are cool.
  9. Odd is the MILK Win User

    High court strikes down California video game ban

    Same for the Best Buy in Myrtle Beach; every store that sells video games here cards. I have seen employees refuse to sell a person that is not of age a game.
Thema:

Employee Refused to Help with Request

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