Erorr 0x803f8001 on a purchased game.

Discus and support Erorr 0x803f8001 on a purchased game. in XBoX Games and Apps to solve the problem; My husband and I bought the Xbox One X Gears 5 limited edition console, and it came with codes to download all 5 Gears games. However, when we try to... Discussion in 'XBoX Games and Apps' started by s57v58, Sep 10, 2019.

  1. s57v58
    s57v58 Guest

    Erorr 0x803f8001 on a purchased game.


    My husband and I bought the Xbox One X Gears 5 limited edition console, and it came with codes to download all 5 Gears games. However, when we try to play Gears 4, it gives us a 0x803f8001 error.

    Seeing how the console is brand new, I don't see how anyone else could've redeemed the code before us (which didn't happen, because we were able to redeem the game and download it), but restarting the console and being online at Xbox Live is not helping.

    Any suggestions besides removing the game and installing it again?

    :)
     
    s57v58, Sep 10, 2019
    #1
  2. Exodus Scalpel Win User

    Erorr 0x803f8001 on a purchased game.

    Maybe a hard reset can help.

    Hold down the power button until the Xbox shuts down.

    Then unplug the power cable and wait for 5 min before plugging it back in.

    That might solve the problem
  3. WPAK Win User

    Erorr 0x803f8001 on a purchased game.

    Hi there,

    it seems like you already tried the steps mentioned at:
    https://support.xbox.com/xbox-one/errors/error-code-0x803F8001


    Just to be sure can you check if all information is correct and up to date at
    http://account.microsoft.com


    for the account that was used to redeem the codes, also check the transactions if nothing weird is showing

    Also be sure to check if there was any service issue at:
    https://support.xbox.com/xbox-live-status


    if no issues are present on Xbox Live itself.

    If all shows fine then please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

    http://support.xbox.com/xbox-one/console/power-cycle-console


    If all fail then I suggest contacting Xbox Support via Phone at
    http://support.xbox.com/contact-us
    to see if they can look into it

    Let us know the results
  4. s57v58 Win User

    Erorr 0x803f8001 on a purchased game.

    Hello.

    We did check if there were any service issues, but all status appeared as 'Normal'. We also restarted the console a few times and updated the region with no luck. Eventually we decided to uninstall and re-install, however the same issue persisted (we checked
    at the 'Ready to Start' point of the download).

    In order to play, we redeemed our Game Pass code, and the game has been downloading and installing without issues... however the fact is that since we bought the special console that included the games, it's weird that we cannot get the game outside the
    Game Pass.

    I'll check with husband about contacting XBox Support via Phone.
  5. SgtxVortex Win User

    Can't purchase GRAW2 Erorr (in topic)

    yes i try it in xbox and the same erorr
  6. SilentGamer895 Win User

    Still can't play disc

    Is there any erorr messages? If so what does it say?
Thema:

Erorr 0x803f8001 on a purchased game.

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