Error 0x00000007 Store not working

Discus and support Error 0x00000007 Store not working in XBoX Accessibility to solve the problem; I have seen plenty of people have this problem since 2018 and i havent seen one answer, solution or patch from xbox, i have just started to have this... Discussion in 'XBoX Accessibility' started by benmack, Sep 21, 2019.

  1. benmack
    benmack Guest

    Error 0x00000007 Store not working


    I have seen plenty of people have this problem since 2018 and i havent seen one answer, solution or patch from xbox, i have just started to have this issue today, i search for a game or app that i want, i click the app and it fails to load, this means
    i am unable to download games... im paying money for xbox live and games and i cant even look at them nevermind download them!?!? so how do i fix this?

    :)
     
    benmack, Sep 21, 2019
    #1
  2. AngelObullets Win User

    Error 0x00000007 Store not working

    Hi there benmack

    Yeah I have seen the error myself and know the work around is a simple be patient or try going through the mircosoft store via going through the Xbox.com I know it can be a pest though,
    But that is the work around for it when it has these types of thing.
  3. XBF Amber M Win User

    Error 0x00000007 Store not working

    Hi benmack,

    Thanks for reaching out to us in the forums with this question. If I'm understanding your situation correctly, you're attempting to access the Microsoft Store on your Xbox One and receiving 0x00000007 as an error code. This has
    been known to happen occasionally on both consoles and on PC. Have you attempted to log into the Microsoft store with your account profile on a PC to see if you get the same or different results?

    I would further recommend checking the network status on your console to ensure that the internet connection is as best as possible as this may have been the MS store timing out. This could also be due to heavy traffic on the
    site itself, but it never hurts to test your network.

    Network settings on Xbox One

    Xbox One Network Connection Error Solution << just in case you receive an error message when testing the network

    Additionally, it is also likely connected to our recent Xbox Live Service Alert for Purchase & Content usage: https://support.xbox.com/xbox-live-status.
    From this page, you may choose to Sign up for the Notify Me option on the website for communication on the resolution.

    Give this a try and let us know the results.

    I hope that this helps out!
  4. XBF Amber M Win User

    Error 0x00000007 on xbox store

    Hi andrés felipeardila sarmiento,

    Thanks for reaching out to us in the forums with this question. If I'm understanding your situation correctly, you're attempting to access the Microsoft Store on your Xbox One and receiving 0x00000007 as an error code. This has been known to happen
    occasionally on both consoles and on PC. Have you attempted to log into the Microsoft store with your account profile on a PC to see if you get the same or different results?

    As you've already performed a factory reset (keeping your games & apps installed), I would further recommend checking the network status on your console to ensure that the internet connection is as best as possible as this may have been the MS store
    timing out. This could also be due to heavy traffic on the site itself, but it never hurts to test your network.

    Network settings on Xbox One

    Xbox One Network Connection Error Solution << just in case you receive an error message when testing the network

    Additionally, it is also likely connected to our recent Xbox Live Service Alert for Purchase & Content usage: https://support.xbox.com/xbox-live-status.
    From this page, you may choose to Sign up for the Notify Me option on the website for communication on the resolution.

    Give this a try and let us know the results.

    I hope that this helps out!
  5. AngelObullets Win User

    Error 0x00000007 on xbox store

    Hi there Andres

    Don't worry it's a just a little bug try purchasing via xbox,com store while it gets look into instead.
  6. JonathanSantana Win User

    Error message 0x00000007 on Microsoft Store when attempting to load game page

    this is an on going issue. When trying to purchase or download a game from the store. If that game has a trailer, the trailer would play, but no purchase or download shows up on the screen. A store error pops up half way during the trailer. It's an on going
    issue, and I think it was due to an update. Who knows, there's nothing fixing it. I hard booted and restarted the Xbox a bunch of times, the issue continues.

    Error code: 0x00000007

    No Support articles were found for "0x00000007"

    Microsoft need to get on top of this. It's causing an issue trying to download any game from the store or gamepass.

    since there are people having the same issue, Microsoft should take action to fix it. I'm not trouble shooting an issue with my Xbox when it seems to be an issue on Microsoft's end. Not resetting my system. Microsoft need to fix.
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Error 0x00000007 Store not working

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