Error 0x838601e7 - Forza Horizon 4 Xbox not syncing saves

Discus and support Error 0x838601e7 - Forza Horizon 4 Xbox not syncing saves in XBoX Games and Apps to solve the problem; Hi. This error pops up every time I try to launch the game with my usual account - I haven't been able to play since yesterday, when I launched FH4... Discussion in 'XBoX Games and Apps' started by ElektroSkansen, Aug 7, 2019.

  1. Error 0x838601e7 - Forza Horizon 4 Xbox not syncing saves


    Hi. This error pops up every time I try to launch the game with my usual account - I haven't been able to play since yesterday, when I launched FH4 after like 6 months break. Updates were downloaded, no DLCs installed. Exbox error help site doesn;t have
    an article about this one. I even deleted my save game from the HDD as prompted. Still, it won;t work. I tried launching the game on another account and it worked fine. WHat's up with that?

    :)
     
    ElektroSkansen, Aug 7, 2019
    #1
  2. RedCarGamer Win User

    Error 0x838601e7 - Forza Horizon 4 Xbox not syncing saves

    If you are asking in Xbox One, try to remove your profile from your console and add it again. Let us know if was fixed.
  3. XBF Javier R Win User

    Error 0x838601e7 - Forza Horizon 4 Xbox not syncing saves

    Hello Elektro,

    We thank you for bringing this inquiry to our forums community, and understand that this concerns the saves for Forza Horizon 4 not syncing properly.

    Is this occurring on an Xbox One console, or would this happen to be occurring on a Windows 10 PC?

    If on an Xbox One console, we suggest to attempt following our syncing Xbox One game saves to the cloud error messages
    support article.

    Try this for us, or clarify the above question and we'll be right here waiting to respond.

    Best wishes!
  4. Onion Bhajji Win User

    Can`t sync cloud data

    I have had this issue. It first happened when I had issues with Forza Horizon 2 tune setup manager crashing on a certain car. I cleared all my game saves on JUST the xbox one. I then did clear persistant storage, and mac address and hard reset and removed
    my profile. Then, when I went to play Minecraft it had to pull the game save from the cloud. This got to 44% every time and gave error 0x838601e7 | Can't sync Data. I managed to find a fix where I connected my iphone to the xbox by creating a hotspot. This
    worked perfectly and I could sync. Last night I went to play batman arkham and need for speed and the EXACT same issue, but after 3 attempts it DID eventually sync with the cloud.

    Im a bit confused as to whether its my broadband with sky, or is it the xbox one cloud?

    Any thoughts?
  5. HugoChristy Win User

    Saved games

    On my Xbox I am trying to play Forza Horizon 4 but the saved games error code keeps coming up and it resets my progress and I have followed each step.
  6. Fl0ydPinkert0n Win User

    My Forza Horizon 4 save is deleted

    There is a possibility that your cloud save is still there, but for some reason, is not syncing on your PC.

    Do you have access to an Xbox One and Forza Horizon 4? If so, then can you load up the game and see if your progress is still there. If it is, then you at least know the save hasn't been lost.

    I'm searching around for some answers. Some are suggesting the usual, make sure everything is up to date, reinstall the game.

    I did find a similar topic from a couple months ago, and it has some suggestions:

    https://answers.microsoft.com/en-us/windows/forum/all/cannot-sync-data-using-forza-horizon-4/ebeae124-f4c7-4c63-bb34-2df33d76761b
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Error 0x838601e7 - Forza Horizon 4 Xbox not syncing saves

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