Error al comprar Gold [Translation - Failed to buy Gold]

Discus and support Error al comprar Gold [Translation - Failed to buy Gold] in XBoX Sales and Promo to solve the problem; No me deja comprar Gold con tarjeta de credito, trato de comprar la oferta de Gold de 1 mes por 1 dolar y me sale: Intentalo otra vez Algo ha sucedido... Discussion in 'XBoX Sales and Promo' started by juanmoreno9, Apr 15, 2019.

  1. juanmoreno9
    juanmoreno9 Guest

    Error al comprar Gold [Translation - Failed to buy Gold]


    No me deja comprar Gold con tarjeta de credito, trato de comprar la oferta de Gold de 1 mes por 1 dolar y me sale: Intentalo otra vez Algo ha sucedido de nuestro lado. Esperar un poco puede servir util. Nada que me dejan comprarlo y ya lo habia hecho varias
    veces antes. Y nada que puedp contactarme por chat con un ASISTENTE de microsoft o alguien del soprte y no la cosa esa automatica que dejan en soporte.

    _____________________________________________________________

    [Translation - Not let me buy Gold with credit card, I try to buy the offer of Gold from 1 month for 1 dollar and I get: Try again Something has happened on our side. Wait a bit can serve useful. Nothing to let me buy it and I had done various times before.
    And nothing that can to contact me by chat with a Microsoft ASSISTANT or someone from the holder and not the thing that automatic that leave in support.]

    :)
     
    juanmoreno9, Apr 15, 2019
    #1
  2. XBF Brad A Win User

    Error al comprar Gold [Translation - Failed to buy Gold]

    Hello Juan,

    Sorry for the issue with purchasing gold. Are you a new subscriber to Xbox live gold? If you have had it in the recent past, think that deal is for new subscribers. You can scroll to the bottom where the fine print is and see if it says it there. Here is
    a guide to contact us.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  3. juanmoreno9 Win User

    Error al comprar Gold [Translation - Failed to buy Gold]

    I will try to put it in English.

    When I try to buy the Xbox Gold Sale .1 month 1 dollar. I get the message ( traslated by myself not exactly as it could appear as my console is on spanish) :

    Try it again

    Something happened from our side. Wait a bit could be useful.

    I have already bought things in my account with the same credit card. I have trying buying it from yesterday but it still appears. Plus it seems I cant get in chat or contact with an spanish microsoft assistant or something, just the automatic bot that doesnt
    help.
  4. XBF Crystal P Win User

    Error al comprar Gold [Translation - Failed to buy Gold]

    Hi there juanmoreno9,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue trying to complete a purchase for a
    subscription.

    I would recommend to
    contact Customer Supportfor
    further assistance.

    Try this:

    • Log into Support.Xbox.com
    • Scroll down, Click on Contact Us
    • Step 1: Click on Ask a Question
    • Step 2 : Select your Product
    • Step 3 : Select your Issue
      • Select – Call me back

    Hope this helps.
  5. juanmoreno9 Win User

    Error al comprar Gold [Translation - Failed to buy Gold]

    I cant it just keeps at step 3: Have you tried this? But there is nothing in Contact us, Is it because of the spanish? I use a vpn and try, maybe it is just english supporters
  6. ohiostate111 Win User

    No se me deja descargar tom clancy´s the division cuando ya lo tenía. (I'm Not allowed to download Tom clancy´s the division when I already had it.)

    Hola,

    Si tu subscripcion a Gold expiró, necesitas a comprar al juego porque ahor, no tines la liscensa para al juego.

    Gracias

    Translate-

    Hi, If your subscription to Gold expired, you need to buy the game because now, you don't have the license for the game.

    Thank you
Thema:

Error al comprar Gold [Translation - Failed to buy Gold]

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