Error Code: 0x000005b4 "Can't Play" (UHD, Ghost in the Shell)

Discus and support Error Code: 0x000005b4 "Can't Play" (UHD, Ghost in the Shell) in XBoX on Consoles to solve the problem; I just purchased Ghost in the Shell (2017) in UHD. I'm trying to watch it on my Xbox One X. It reaches 4:43 and then starts buffering and displays the... Discussion in 'XBoX on Consoles' started by Toryn, Jun 19, 2019.

  1. Toryn
    Toryn Guest

    Error Code: 0x000005b4 "Can't Play" (UHD, Ghost in the Shell)


    I just purchased Ghost in the Shell (2017) in UHD. I'm trying to watch it on my Xbox One X. It reaches 4:43 and then starts buffering and displays the "Can't play" error (error code 0x0000054b). This is definitely not a bandwidth issue. If I skip forward,
    past the seemingly damaged section of the movie, it continues playing nearly instantaneously. Unfortunately though, it does so without audio.

    ***Moved from: Movies & TV***

    :)
     
    Toryn, Jun 19, 2019
    #1
  2. XBF Brad A Win User

    Error Code: 0x000005b4 "Can't Play" (UHD, Ghost in the Shell)

    Hi Tory,

    Thanks for coming to the forums with your issue. There could be an issue with the Movie, or the app. You can try to

    uninstall and reinstall the app
    . If that doesn't work you could maybe request a refund as to the movie is damaged.

    In regards to requesting a refund you will need to do so online. Click here to learn
    How
    to complete the refund request form
    .

    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


    If you are needing further assistance with the purchase I would suggest to contact Live Support.


    When you go to Contact Us,follow these steps to request a call:

    Step 1 ----select Xbox One

    Step 2 ----select see other options then subscription changes

    Step 3-----select show contact options

    Step 4 ----select request call from support

    Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



    Hope this helps.



    Thanks,

    Brad
  3. IAreApocalypse Win User

    movies and tv app

    I have use windows power shell, and command prompt. I also uninstalled the movies and tv app itself and it still is not working properly. It still gives me same error code 0x000005b4 within 5 seconds of starting up any movie that I have purchased within
    the past year
  4. BobbyJohnson4 Win User

    Error entering code

    I'm getting an error code for movies and TV shows 0x000005b4
  5. MetalNutz Win User

    Movie problems

    https://support.xbox.com/en-US/xbox-one/errors/error-code-800705b4

    Try going through these steps and report back. Good luck!

    Error code 0x000005b4 solution
  6. Noahgriff Win User

    What is the fix for Error code 0x000005b4

Thema:

Error Code: 0x000005b4 "Can't Play" (UHD, Ghost in the Shell)

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