Error code 0X80131500 on Xbox One when trying to access Microsoft store

Discus and support Error code 0X80131500 on Xbox One when trying to access Microsoft store in XBoX Games and Apps to solve the problem; Error 0x80131500 occurs when I try to access the Microsoft store on Xbox one. Also, Minecraft stopped working. I uninstalled it but now can't reinstall... Discussion in 'XBoX Games and Apps' started by Noelha, Feb 26, 2020.

  1. Noelha
    Noelha Guest

    Error code 0X80131500 on Xbox One when trying to access Microsoft store


    Error 0x80131500 occurs when I try to access the Microsoft store on Xbox one. Also, Minecraft stopped working. I uninstalled it but now can't reinstall with the store not working. I can't access the app. Help?

    :)
     
    Noelha, Feb 26, 2020
    #1
  2. XBF Steven R Win User

    Error code 0X80131500 on Xbox One when trying to access Microsoft store

    Hey there Noelha,

    Thanks for reaching out to the Forums for advice on how to hopefully get your console to let you access these apps as it's supposed to. I can totally understand how this could throw anyone for a loop, but I'm confident we can help find some steps that help.
    I suggest going to Settings> Devices and Streaming> Blu-ray> persistent storage in the Xbox One Guide and clearing that three times. Once that has been done, go to Settings>
    General> Network Settings> Advanced Settings> Alternate MAC address, clearing that and letting your console restart as a quick preliminary means of troubleshooting.

    When you get the chance, give that a shot and let us know if that helped.

    Much thanks!
  3. Mixer LJ Win User

    Error code 0X80131500 on Xbox One when trying to access Microsoft store

    try to restart your Xbox and if its still messed up then buy a new one.
  4. T3chnlgydude Win User

    Error code 0X80131500 on Xbox One when trying to access Microsoft store

  5. XBF Crystal P Win User

    Error code 0x80131500 when trying to access the mircrosoft store

    Hi there FI3ndi5h,

    Thanks for the reply and update on the issue with accessing the Microsoft store on the Xbox. I recommend to try checking the network connection. Try this article:

    Run the Xbox speed test
    .

    Have you checked the games and apps section under updates to see if the Microsoft Store needs to be updated?

    Try this out and let us know the results.
  6. FI3NDI5H DR WU Win User

    Error code 0x80131500 when trying to access the mircrosoft store

    I have done the soft rest and it now allows me access to the store if i RB to the store screen. But it still will not load up games with gold.
Thema:

Error code 0X80131500 on Xbox One when trying to access Microsoft store

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