Error message trying to run games with XBox Game Pass for PC

Discus and support Error message trying to run games with XBox Game Pass for PC in XBoX Games and Apps to solve the problem; Games install fine, but when attempting to play I get the error message: Purchase this app again "When you got a refund on GAME NAME it was removed... Discussion in 'XBoX Games and Apps' started by DennisNg4, Jul 22, 2021.

  1. DennisNg4
    DennisNg4 Guest

    Error message trying to run games with XBox Game Pass for PC


    Games install fine, but when attempting to play I get the error message:

    Purchase this app again

    "When you got a refund on GAME NAME it was removed from your device."

    The games say that the product is installed and I can play them with Xbox Game Pass. My subscription is definitely active.

    I have updated to the latest version of Windows and I have tried reinstalling the Xbox app and the games. I have also tried removing the Xbox app completely and running the games from the Microsoft Store where I get the same error.

    :)
     
    DennisNg4, Jul 22, 2021
    #1
  2. Ricardo Lechuga Win User

    Error message trying to run games with XBox Game Pass for PC

    Hi DennisNg4! My name is Ricardo an independent advisor ready to help you with this situation!

    Verify that the subscription is active and that it is Game Pass for Pc or Game Pass Ultimate here

    https://account.microsoft.com/services

    After you confirm that it is active and that it is not Game Pass for Console, you go to the Microsoft Store app, log out and log in again ensuring that you are using the correct account

    While you are doing this please tell me, does it happen with all the games or only one, if it is only one, which one does it happen?
  3. XBF Mohammed C Win User

    Error message trying to run games with XBox Game Pass for PC

    You have already tried most of the troubleshooting steps!

    I would recommend trying a different user and try to launch the games again. Sometimes the performance and stability of gameplay can be affected by corrupted profile data on your Windows 10 device.

    1. Select the Start button in the lower-left corner of the main screen.
    2. Select your account name from the top-left corner of the menu, and then select Switch account.
    3. Sign in with a different account.
    4. Restart the game to see if it works correctly.
  4. DennisNg4 Win User

    Error message trying to run games with XBox Game Pass for PC

    Hiya, thanks for the assistance!

    I created a new account for Windows.. you're correct - the games work fine with the new Windows account (whilst using the login details for the existing XBGP account) - so I am able to play games by doing this. It's a bit of a hassle but at least I have access to the games.

    Is there any way to fix that corrupted profile data other than reinstalling Windows?
  5. aloi6 Win User

    Cant installXBOX Game Pass for PC error code 0x800706BE

    I have already purchased xbox game pass for pc, I got this error message when i try to Install the app.
  6. Ricardo Cintra Win User

    Game Pass for PC, Not recognizing purchased game as being purchased. Outer Worlds

    For you use the Game Pass on PC with Windows 10, try this steeps:

    1 Open the Xbox(beta) App [the Game Pass run for this App and then;

    2 Try run the Game
Thema:

Error message trying to run games with XBox Game Pass for PC

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