Error Message when I turn on the Xbox X

Discus and support Error Message when I turn on the Xbox X in XBoX on Consoles to solve the problem; Hi I turned on my Xbox x last night and got the following message something when wrong, got to xbox.com support error help and put in the following... Discussion in 'XBoX on Consoles' started by Hobie21, Sep 5, 2019.

  1. Hobie21
    Hobie21 Guest

    Error Message when I turn on the Xbox X


    Hi

    I turned on my Xbox x last night and got the following message something when wrong, got to xbox.com support error help and put in the following code 0x87af000b.

    I did this and the very help support system said they have no information.

    I can use the xbox because it does not boot if click ok it returns to this page. I was playing RD2 earlier in the evening all was ok.

    Can anyone please help.

    :)
     
    Hobie21, Sep 5, 2019
    #1
  2. THANOS OPRESSOR Win User

    Error Message when I turn on the Xbox X

  3. Call Me Hydro Win User

    Error Message when I turn on the Xbox X

    Hello Hobie21,

    Sorry to hear you are having this issue with your Xbox one X console. I myself have an Xbox one X console and understand your concern and frustration. Basically in this case, since power cycling would not help this console, when your console boot into
    this "Something went wrong page" and you see a "Troubleshoot" tile, click on it and if your already in troubleshoot, you will need to perform a soft reset of this console. If for any reason a soft reset does not work, you will NEED to perform a Factory reset.
    However, if the factory reset does not work either, you may want to contact Xbox support to look into getting your console serviced as this might be an software issue probably from a recent download of your games or data that might have gotten corrupted.

    Hope this helps and Good luck! ^_^
  4. XBF Brad A Win User

    Error Message when I turn on the Xbox X

    Hi Hobie,

    Thanks for letting us know you were able to get the console working. I will go ahead and lock this thread as it has been resolved. Please feel free to come back to the forums if you have any other issues, questions, or just want to create a discussion
    to talk to fellow gamers.







    Thanks,

    Brad
  5. XBF Javier R Win User

    Error Message when I turn on the Xbox X

    Hello Hobie,

    We thank you for bringing this inquiry to our forums community, and understand that this concerns an error appearing on your Xbox One X console.

    Our recommendation here, please attempt to follow the suggestions provided by our
    troubleshooting a blank TV screen or monitor while your Xbox One is on support article.

    Try this out for us and then let us know if this helps.

    Best wishes!
  6. Hobie21 Win User

    Error Message when I turn on the Xbox X

    Thank you for coming back to me and the advice.

    I had tried the power cycle but to no avail. I have tried the above suggestion of reset but all I get is either the same message or a blank screen.

    I cannot get the xbox to restart.

    Does anyone have any other ideas. all would be welcome.

    Thanks.
Thema:

Error Message when I turn on the Xbox X

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