Error with parental consent- Xbox live profile for child

Discus and support Error with parental consent- Xbox live profile for child in XBoX Accessibility to solve the problem; Hi, I'm encountering a problem when I try to give parental consent for my child to create an Xbox profile. He's 8 and likes to play Minecraft.... Discussion in 'XBoX Accessibility' started by TinaLy75, Jul 15, 2019.

  1. TinaLy75
    TinaLy75 Guest

    Error with parental consent- Xbox live profile for child


    Hi,

    I'm encountering a problem when I try to give parental consent for my child to create an Xbox profile.

    He's 8 and likes to play Minecraft.

    However, whenever I enter my email to give consent via his Microsoft profile, I get the following message below.

    Is there something wrong with the site?

    Tina

    We are sorry, the page you requested cannot be found.

    The URL may be misspelled or the page you're looking for is no longer available.

    :)
     
    TinaLy75, Jul 15, 2019
    #1
  2. DrifterX22 Win User

    Can’t change to a custom picture

    Why you're being asked for parental consent

    If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

    If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

    Solution

    If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

    If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
    account.microsoft.com/family, select your profile, and select
    Remove.

    If you're unable to clear the message, contact Xbox Support.

    Related Issues
    Parental consent and Microsoft child accounts

    Definition of a Microsoft child account

    A child's account no longer appears in your family on Xbox One
  3. DrifterX22 Win User

    Profile pictures

    Why you're being asked for parental consent

    If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

    If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

    Solution

    If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

    If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
    account.microsoft.com/family, select your profile, and select
    Remove.

    If you're unable to clear the message, contact Xbox Support.

    Related Issues
    Parental consent and Microsoft child accounts

    Definition of a Microsoft child account

    A child's account no longer appears in your family on Xbox One
  4. DrifterX22 Win User

    My gamer pic will not change

    Why you're being asked for parental consent

    If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

    If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

    Solution

    If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

    If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
    account.microsoft.com/family, select your profile, and select
    Remove.

    If you're unable to clear the message, contact Xbox Support.
  5. TinaLy75 Win User

    Error with parental consent- Xbox live profile for child

    Have tried different browser but get the same error message.

    Under my account, the 'Privacy & Online safety' menu doesn't show my son's profile because I haven't even been able to get him an X-box profile!

    This is the reason for the thread.
  6. choppyseize Win User

    Error with parental consent- Xbox live profile for child

    You may want to try a different browser and follow these steps

    Go to account.xbox.com website. Log in under your account.

    Go to "privacy & online safety" page.

    on the page you should see your profile and your child(s).

    click on the child profile pic, it should be green now.

    click the "Xbox One Online Safety" tab.

    Allow everything but "buy and download".

    Click save at the bottom!

    click the "Xbox 360 Online Safety" tab.

    allow the first 2 "Accept Friend Requests" and "Online Gameplay".

    make sure you click save.
Thema:

Error with parental consent- Xbox live profile for child

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