Exchange or Credit for incorrect purchase

Discus and support Exchange or Credit for incorrect purchase in XBoX Sales and Promo to solve the problem; My wife recently purchased a game for me via Microsoft store for Christmas. Unfortunately the game was not compatible for Windows 10 which she thought,... Discussion in 'XBoX Sales and Promo' started by AntonioBullen, Jan 17, 2019.

  1. Exchange or Credit for incorrect purchase


    My wife recently purchased a game for me via Microsoft store for Christmas. Unfortunately the game was not compatible for Windows 10 which she thought, now I have a useless product code for Xbox. I really just want to exchange this or get credit towards
    an actual win 10 game. I submitted refund request so far and all has been denied. This
    [Mod Remove - Inappropriate] as I do not own an Xbox. Any help please?

    :)
     
    AntonioBullen, Jan 17, 2019
    #1
  2. XBF Steven R Win User

    Exchange or Credit for incorrect purchase

    Hey there Antonio!

    Sorry to hear that you've found yourself in this situation.

    If you couldn't get a refund via our new portal, yeah you can file a dispute with your financial institution as well. Our refund department only really can do stuff if it falls within policy so it might be easier to do so. It might take longer but I think
    that's the best course of action in this instance.

    Hope this information was helpful.

    Thanks!
  3. Smwutches Win User

    Exchange or Credit for incorrect purchase

    If you haven't already, you can reply to the email you received denying the request in order to get in touch with the refund specialists and try that. Unfortunately they are the only ones who could issue a refund and there is no way to exchange it.
  4. AntonioBullen Win User

    Exchange or Credit for incorrect purchase

    I'll try this next. I'll let you know.
  5. Christyna64 Win User

    Exchange or Credit for incorrect purchase

    Reply to the email they sent denying your request and ask for a reconsideration.
  6. XBF Brad A Win User

    Exchange or Credit for incorrect purchase

    Hello Antonio,

    Being they are not leaving the case open and that . If your wife bought it on her account she can request a call back. Follow the guide I have down below to help get a support agent to call you back. You can discuss it with them and see what they can do.

    When you go to
    Contact Us
    to get it to request a callback follow these steps:

    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options
    • Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
Thema:

Exchange or Credit for incorrect purchase

Loading...
  1. Exchange or Credit for incorrect purchase - Similar Threads - Exchange Credit incorrect

  2. Xbox one Remote Controller under warranty, I need to exchange.

    in XBoX on Consoles
    Xbox one Remote Controller under warranty, I need to exchange.: Hi I need my controller exchanged, the website takes me around in circles. How do I make the warranty claim in South Africa? 4691e487-212a-47f1-9c77-28f9389a02d0
  3. I can't exchange my gold card. no puedo canjear mi tarjeta gold

    in XBoX on Consoles
    I can't exchange my gold card. no puedo canjear mi tarjeta gold: Why i can't exchange my gold card. Por qué no puedo canjear mi tarjeta gold de prepago f54443e3-1769-404c-b672-bdbc4417f915
  4. Digital Exchange in the Microsoft Store

    in XBoX on Windows
    Digital Exchange in the Microsoft Store: I preorder a game through the microsoft store on xbox. Since then, I have made the transition to pc, and the microsoft store confirmed the preorder and bought the game. I went to play it on xbox...
  5. Can i get my headset exchanged?

    in XBoX on Windows
    Can i get my headset exchanged?: I bought this headset and it was working but when i tried to print the delivery label it said that it was expired. 44c53fa2-8dad-4c19-ac68-f147b64ae385
  6. Xbox One - Advanced Exchange Charge

    in XBoX on Consoles
    Xbox One - Advanced Exchange Charge: Earlier this year, while on a length business trip, my kids' Xbox One stopped functioning. I opted for the Advanced Exchange program, and was very pleased to have received a replacement unit in a...
  7. Não consigo trocar meu email da conta MS para Xbox Live [Translate] I can't exchange my...

    in XBoX on Consoles
    Não consigo trocar meu email da conta MS para Xbox Live [Translate] I can't exchange my...: Sou assinante da Xbox Live ha 6 anos, e exatamente a 6 anos eu sempre tento mudar meu e-mail principal e nunca tive sucesso. [Translate] I've been a subscriber to Xbox Live for 6 years, and...
  8. Exchanging account credit for Minecraft coins

    in XBoX Games and Apps
    Exchanging account credit for Minecraft coins: Hi, I bought a Xbox digital gift card which I've redeemed on my account with the view of exchanging for Minecraft coins for my daughter. But I haven't found a way of buying Minecraft coins with...
  9. Can microsoft allow exchange for credit if we have redeemed a game but havent downloaded it.

    in XBoX on Consoles
    Can microsoft allow exchange for credit if we have redeemed a game but havent downloaded it.: there shouldnt be a reason on why it shouldnt be allowed 1a16a7c1-c445-4843-8fe6-1f578eb07fa3
  10. Cointstar Change exchange now has XBL Credits

    in XBoX on Consoles
    Cointstar Change exchange now has XBL Credits: This I did not know... browsing Reddit and a post came up with a photo of an XBL ~ Coinstar receipt... had NO CLUE this was even possible and I know I must have well over $600 in change (one 5...