External HD disconnects, after short time of usage, then missing

Discus and support External HD disconnects, after short time of usage, then missing in XboX Insiders to solve the problem; My XBOX ONE S console: something annoying with my xbox, i have black a WD Passport 4TB external HD (... Discussion in 'XboX Insiders' started by /u/jds4578, Dec 2, 2019.

  1. /u/jds4578
    /u/jds4578 Guest

    External HD disconnects, after short time of usage, then missing


    My XBOX ONE S console:

    something annoying with my xbox, i have black a WD Passport 4TB external HD ( https://www.amazon.co.uk/gp/product/B01LQQH86A/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1 ), plays every game, and plays every game, but after 5-10 mins of running a game, my game crashes out black screen, then, my xbox is forced back to homescreen, and then my xbox thinks that my external HD is not connected, until 10-10 mins later it comes back.

    Also, this problem happens when transferring games from External to 1tb Internal hard drive, i get a "installation stopped" error, when this happens, then takes a while to come back 10-20mins.

    Is it possible the xbox console, is not giving the external hd, enough power to work ? would an external hardrive "Y" cable work to fix this?

    How to fix this annoying problem. its been happen for a while now. never used to happen.

    submitted by /u/jds4578
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    /u/jds4578, Dec 2, 2019
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  2. AlkaSeltzerTM Win User

    USB Device Unavailable

    i am having the same issue on a 1 TB Seagate external HD.

    At least it disconnects after 30 min or 1 h but always happens!

    At least I know that it is not a problem with my device :)
  3. FrankTabarez Win User

    How many USB ports with the XBOX 1 X read? and how big a external HD can I use for movies on the XBOX1 X?

    Hello Frank,

    Please take the time to review this article. It goes over troubleshooting steps to help the console read the external storage as well as the requirements :

    Troubleshoot external storage detection on Xbox One


    Hope this helps!
    Thanks for the time and response. The xbox 1 x now sees the 5TB HD, however, it does not read the information on HD(movie files-MP4\NTFS). This only happens with a HD larger than 2TB. what am I missing? Thanks for the time. Frank
  4. XBF Brad A Win User

    External USB HD blocking wireless connection

    Hi Alex,

    Thanks for the information on the external HD. Try the HD on a different console like a friend or family member see if it cancels out the wifi. If it does then there is something with the make of the external that causing it to disconnect or block wifi.
    For example magnets/metal will disconnect Wifi, not saying there are magnets in this external as only the manufacturer would know. But could be composite of the housing or drive that causing the block.

    If it doesn't do this on another console, there could be a hardware issue within the console.

    Thanks,

    Brad
  5. Jo & Jo Win User

    We cannot login to our xbox account

    Thanks for offering help but we dont get any error. When loggin in with the controller it just disconnects after a short time.
  6. Low Fat Diet Win User

    Updating digital content requires full reinstall everytime

    Since support isn't helping. Is anyone else with this issue using an external HD? Just as a test I'm moving all my games back to the internal and I'm going to disconnect my external to see if it still does it.
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External HD disconnects, after short time of usage, then missing

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