facturacion[Translation-Billing]

Discus and support facturacion[Translation-Billing] in XBoX Sales and Promo to solve the problem; hola como le podria hacer para renovar game pass vencido sin tener que agregar targeta credito o paypal tengo dinero en mi cuenta Microsoft... Discussion in 'XBoX Sales and Promo' started by enriquecaedenas, Sep 1, 2019.

  1. facturacion[Translation-Billing]


    hola como le podria hacer para renovar game pass vencido sin tener que agregar targeta credito o paypal tengo dinero en mi cuenta Microsoft

    [Translation-hello as I could do to renew expired game pass without having to add targeta credit or paypal I have money in my microsoft account]

    :)
     
    enriquecaedenas, Sep 1, 2019
    #1
  2. XBF Brad A Win User

    facturacion[Translation-Billing]

    Hi Enrique,

    Thanks for coming to the forums. We understand you want to renew your subscription. You are able to use the currency to renew. Only if it is not past due. If it is past due you need a credit/debit card on file. Easiest way to tell is if your subscription
    says suspended, it is most likely past due. If it isn't and unable to use currency, we recommend requesting a call from support to assist you.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  3. Felipee094 Win User

    facturacion[Translation-Billing]

    Hi Enrique,

    Thanks for coming to the forums. We understand you want to renew your subscription. You are able to use the currency to renew. Only if it is not past due. If it is past due you need a credit/debit card on file. Easiest way to tell is if your subscription
    says suspended, it is most likely past due. If it isn't and unable to use currency, we recommend requesting a call from support to assist you.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
    Hey, sorry but I don´t know hot to create a new topic.

    I need help, my problem is that I can´t buy anything since my game pass ultimate ended, I can´t buy any games or pay game pass again, I tried with my two debit cards but the problem persists.

    Please I request some help I wan´t to get back my game pass and buy DLCs.

    Thanks.
  4. Dageto Kraft Win User

    facturacion[Translation-Billing]

    hola buen dia

    lamentablemente lo vencido solo se paga con tarjeta
  5. XBF Amber M Win User

    Facturacion [Translation - Billing]

    Hi
    iWaveBreaker
    ,

    Thanks for reaching out to us in the forums with this issue. In regard to any past due balances on your account, you would be required to use a credit or debit card to pay any balance owed.
    Adding a digital code will not settle the balance you owe. I recommend the following support articles that will detail how to resolve the issue, step by step:

    How to pay a past due balance on an Xbox subscription

    Update payment info to continue your Xbox subscription

    Should you have any trouble in carrying out the steps or would prefer to have an agent look into your account directly, you may
    contact Xbox Support directly by requesting a call or chat as our Ambassador recommended.

    Give the troubleshooting a try and let us know the results.

    I hope that this helps you out!
  6. Dageto Kraft Win User

    Facturacion [Translation - Billing]

    hola buen dia

    checa en tu historial si se agrego la compra de saldo

    si no aparece comunicate con soporte para ver que paso ya que no puede desaparecer asi nomas

    para pagar saldos vencidos solo es con tarjeta de credito no puedes usar el saldo de tu cuenta

    si vas a comprar gold checa creo que hay una oferta de 3 meses por el precio de uno

    suerte y saludos

    [Translation-hello good morning

    check your history if you add the balance purchase

    if you don't show up contact with support to see what happened as it can't disappear like that

    to pay overdue balances only with a credit card you can't use your account balance

    if you're going to buy Czech gold I think there's a 3-month offer for the price of one

    luck and greetings]
Thema:

facturacion[Translation-Billing]

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