Failed transaction

Discus and support Failed transaction in XBoX Sales and Promo to solve the problem; 2 Months ago, I bought Forza Horizon 4. The first time I tried buying the game, transaction failed, and got the notification: "Oops, something went... Discussion in 'XBoX Sales and Promo' started by StanBarkmeijer, Aug 14, 2019.

  1. Failed transaction


    2 Months ago, I bought Forza Horizon 4.

    The first time I tried buying the game, transaction failed, and got the notification: "Oops, something went wrong". I still got charged for the order.

    3 Days later I tried again, another $60 gone, but now the transaction passed, and received the game in my library.

    Now it's 2 months later, and I still have NOT received my money in my bank account.

    I have no clue what to do, I've tried to contact the support service but I can't manage to find proper help.

    Here's an image of my order history.


    Failed transaction [​IMG]


    :)
     
    StanBarkmeijer, Aug 14, 2019
    #1
  2. XBF Ruben D Win User

    Failed transaction

    Hello StanBarkmeijer,

    Thank you for posting on Xbox Forums. In regards to this issue, I would check with your Bank/Financial Institution to see if they see the charge on their side for your account. If they don't, the charge might not have been taken out of your Bank account
    and might just have been posted as a failed transaction on your Microsoft Account as stated by the Ambassador.

    If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.
  3. Paul1708 Win User

    Failed transaction

    Hi,

    If bank has 2 charges vs 1 charge on your Xbox Order History, you will need to dispute it with your bank. You may show them your Order History. Xbox Support cannot process a refund for a failed transaction.

    :)
    I would be carefull saying too reject the charge with the bank because microsoft could ban your account in return.

    I would double check that the money hasnt gone out and then back in has it might of been only a hold.

    I would reach out too xbox support by requesting a call back or live chat and at least give them the chance to put it right. before going too your bank
    https://support.xbox.com/contact-us


    If you dont see the chat or request a call option in the list then choose a other issue untill you see it. Choosing request a refund proberly wont help you because its going too take you too a online form too fill in. You need too talk too them 1st
  4. JJJBBB_099 Win User

    Failed transaction

    Hi,

    If bank has 2 charges vs 1 charge on your Xbox Order History, you will need to dispute it with your bank. You may show them your Order History. Xbox Support cannot process a refund for a failed transaction.

    :)
  5. Paul1708 Win User

    Failed transaction

    Hey there

    The 1st one is a failed transaction and no money was taken dated 14th June in your sceenshot

    The 2nd one you tried again and it worked and charged 59.99 17th june screenshot

    from that you have only been charged one time for the game.

    If your seeing a other charge on your account it maybe for something else.

    If your unsure you want too request a call back or use the live chat so they can take some details and take a look at the account. But from the screenshots you posted you have only been charged once.https://support.xbox.com/contact-us
  6. XBF Ruben D Win User

    Failed transaction

    Hello StanBarkmeijer,

    Thank you for replying back. As previously stated, if your bank account shows two charges but your Microsoft account shows one Failed and one successful transaction you will need to contact your bank to dispute the charge as Microsoft and Xbox have no
    way of refunding a charge that was never received.

    If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.
Thema:

Failed transaction

Loading...
  1. Failed transaction - Similar Threads - Failed transaction

  2. Failed UPDATE bricked my Xbox, and I got it back somehow

    in XboX Insiders
    Failed UPDATE bricked my Xbox, and I got it back somehow: So the title says it all. Support and I covered all bases. Reset/OSU3+2+1. Nothing would get passed the E201. But! 2 weeks later I decided to give OSU1 another download and try. Same USB stick....
  3. Xbox s update fails at 58% from USB offline update

    in XBoX on Consoles
    Xbox s update fails at 58% from USB offline update: Hi, I have been trying to update our XBox s, it fails when connected online, I have downloaded OSU1 to usb (correctly formatted), this is the only file on the USB and it gets to 58% and stops. I...
  4. Soul Calibur 2 load failed/loading error

    in XBoX Games and Apps
    Soul Calibur 2 load failed/loading error: So i bought soul Calibur 2 for xbox one the game loaded up then i clicked play game it said loading error someone plz help i want to fight my brother in this game...
  5. Game update fails to initialize, paused update, initiate update...game uninstalls itself.

    in XboX Insiders
    Game update fails to initialize, paused update, initiate update...game uninstalls itself.: 5 times so far this year the following has happened. Prompted to update game, game update fails to start, update paused(not cancelled) and un-paused but still doesn't start, console restarted,...
  6. Xbox 360 update failed

    in XBoX on Consoles
    Xbox 360 update failed: I was on my old xbox then it said i needed in update so i clicked yes the it started then gave me the update failed screen. Status code: 4467-4497-1780-0901-C000-0033. What do i do...
  7. Failing offline update during veryfying stage

    in XBoX on Consoles
    Failing offline update during veryfying stage: My nephew turned his xbox off while it was updating, all it will bring up is the safestart screen, giving me the options to factory reset or offline update. After trying both hard and soft reset,...
  8. Xbox 360 failing to log in despite correct log in details

    in XBoX on Consoles
    Xbox 360 failing to log in despite correct log in details: I recently gave my old xbox 360 to my girlfriend. I cleared all previous profiles and saved games so that it would be a fresh experience for her. She is able to make a microsoft account...
  9. Xbox 360 game download fails at 80%

    in XBoX Games and Apps
    Xbox 360 game download fails at 80%: Purchased skate 3 for 360 and when downloading at 80% it fails and have to start over with the same issue... Any chance to fix this? if not, a refund? I am using an xbox 360 to purchase /...
  10. Update Failed

    in XBoX on Consoles
    Update Failed: Status code: 4476-0000-0080-0300-8015-000A Help me please! I have this error on my Xbox 360 E 500GB console. Fix? 55d6edde-5bee-434d-a689-878a12a007c3