False charging my card when I redeemed a code?

Discus and support False charging my card when I redeemed a code? in XBoX Sales and Promo to solve the problem; Hey, I just wanted to know why did my Xbox live subscription say I bought it by my debit card. Now that I ran out it won't let me cancel it even though... Discussion in 'XBoX Sales and Promo' started by NarllyBOI1234, Aug 21, 2019.

  1. False charging my card when I redeemed a code?


    Hey, I just wanted to know why did my Xbox live subscription say I bought it by my debit card. Now that I ran out it won't let me cancel it even though I had a redeem 12-month prepaid card? Just because of this I cant actually buy gold with my debit card
    currently.

    :)
     
    NarllyBOI1234, Aug 21, 2019
    #1
  2. Fos Win User

    False charging my card when I redeemed a code?

  3. Boom B00M Boom Win User

    False charging my card when I redeemed a code?

    I'm having a little bit of difficult time understanding the issue. Are you are saying you redeemed an Xbox Live 12 month pre-paid code and Microsoft charged your debit card instead?

    Not sure how that is possible as you enter a code separately. If the code is not good or has already been used it is possible that it switched to the card that was on your account.

    Here is an external link to getting charges off your credit card, but I'm sure the same would apply to debit:

    Getting those Xbox charges off of your credit card
  4. Meeester Bung69 Win User

    Given the wrong amount for the $5/$10/$15 Promotional Gift Card

    Mister Quimby

    I clicked on the promotional offer on my dashboard. When I was prompted to then provide my payment method, I was given the option of redeeming my pre-paid code or having it charged to my card.
  5. Knowitall(2) Win User

    False charges to credit card

    You are correct sir. Call Xbox Support as soon as you can:

    Call Us

    Phone assistance is available:

    * 9:00 A.M. to 1:00 A.M. Eastern Time

    * 6:00 A.M. to 10:00 P.M. Pacific Time

    Phone numbers

    * Toll free: (800) 4MY-XBOX or (800) 469-9269

    * Direct dial: (425) 635-7180

    * Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102 begin_of_the_skype_highlighting (425) 635-7102

    Tell them you believe your account has been compromised and that you'd like to open an "Unauthorized Access Claim."
  6. PIRATEsteev Win User

    False charges to credit card

    I just looked and it says someone played fifa on my account. I don't even own fifa.
Thema:

False charging my card when I redeemed a code?

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